Boban Duković

Experience

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  Foot Locker

  Jun 2010 - Aug 2014

  Assistant Manager

  By being assistant manager in such a big company as Footlocker is I was expected to:· Drive operational, visual and customer service standards in store.· Monitor and review store performance on a regular daily, weekly and monthly basis.· Implement store compliance and health and safety procedures.· Maximize sales through effective merchandising and marketing.· Decide on store layouts.· Recognize and reward good staff performance.· Monitor product availability levels throughout the day and replenish stocks to ensure 100% availability.· Work with the visual team to manage displays within the store.· Recruit the right people with the right behavior in to the right jobs and ensure they are given access to the right training.· Manage the store profit & loss account within budget. Show less

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  NCR Corporation

  May 2016 - Jan 2024

  Support the activities of the Customer Engineers assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions.

  • Sales Ops Support Manager

    Dec 2022 - Jan 2024

  • Customer Relationship Supervisor

    Nov 2021 - Dec 2022

  • Lead Channel Operations Analyst

    Jul 2019 - Nov 2021

  • Service Coordinator

    May 2016 - Jul 2019
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  NCR Atleos

  Jan 2024 - now

  Medior Sales Ops Support Manager

  Leading multiple teams within Sales Transformation Office organization.Responsibilities include:1. Corporate Sales Funnel Reporting - MBR; QBR; BOD reviews2. Channel Partner Performance reporting and partner data management in support of the corporate Channel Partner Program3. Customer Data Management tool business owner - team is responsible for ensuring Customer Account and site records are spotless.4. Quoting tool first line supportOther activities include streamlining and simplifying business processes, such as Subscription management. Show less