Maja McAvinue,

Experience

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  Self-Employed

  Jan 2002 - now

  English Language Coach/Translator/Interpreter

  Providing learner–centred language instruction using resources and activities sensitive to cultural differences. Providing translation/interpretation Services as needed.

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  University of Limerick

  Jul 2006 - Jun 2007

  President - Postgraduate Students' Association - elected by students
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  Thomson Reuters - Formerly Thomson Financial

  Jul 2007 - Mar 2008

  Office Management
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  Zimmer

  Jul 2008 - Oct 2010

  • Supply Chain Project Co-ordinator

    Oct 2008 - Oct 2010

  • Office Management

    Jul 2008 - Oct 2010
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  University of Limerick

  Oct 2010 - Aug 2015

  Researcher (PhD) at University of Limerick (ABD)

  Conducted independent, original research focusing on narrative stories of immigrants, designing experiments, analyzing complex data, and publishing findings in peer-reviewed journals. Presented at international conferences and collaborated across interdisciplinary teams. Managed various projects simultaneously, honed problem-solving and critical thinking skills Demonstrated strong written and verbal communication through thesis writing, grant proposals, and stakeholder engagement.

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  JA Tech Inc.

  Jul 2014 - Apr 2017

  Office Management/AP/Ar Coordinator/Intake Coordinator

  I also worked for Guillevin International as an AR/AP Coordinator. In Mississauga, I worked for Positive Kids Inc. as an Intake Coordinator.

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  Mortgage Allies

  Mar 2017 - Mar 2019

  Mortgage Agent

  Assisted clients in securing residential and commercial mortgages by assessing financial situations, explaining loan options, and guiding them through the approval process. Managed a portfolio of 100+ clients, submitting accurate documentation to lenders and negotiating competitive rates. Maintained compliance with industry regulations and ensured a smooth experience from application to closing.

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  TTEC

  Sept 2018 - Apr 2020

  Customer Service for Nissan/Infinity

  Delivered high-quality customer support in a fast-paced, contact center environment. Resolved inquiries efficiently via phone, email, and chat, ensuring a positive customer experience. Demonstrated excellent communication, problem-solving, and conflict resolution skills while meeting performance metrics such as call handling time and customer satisfaction scores. Adapted quickly to new systems and maintained professionalism and empathy in every interaction.

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  Upper Grand District School Board

  Sept 2019 - Dec 2021

  ESL/LINC Instructor

  - Helping newcomers develop necessary English language and life skills through real-world tasks to successfully integrate into Canadian society- Teaching practical language skills needed for daily life, work, and social integration in Canada

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  Le Collège Boréal

  Sept 2020 - Jul 2022

  LINC Instructor

  I also worked as a contract LINC/Citizenship Class Instructor for My Neighbourhood Services in Mississauga.During the pandemic, contributed to the design and implementation of an emergency remote learning program. 92% of students rated the program as "good" or "outstanding."

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  Immigrant Services - Guelph Wellington

  Nov 2021 - Apr 2024

  Language Assessor

  Conducted 500+ standardized language assessments annually (CLBPT, CLBA, CLB-LPT) for newcomers, accurately placing clients into LINC/ESL programs. Managed high-volume caseloads (15–20 clients weekly), maintained 100% data accuracy in HARTs/iCARE, and collaborated with multiple agencies to support client referrals and program access. Delivered clear assessment feedback, contributing to successful settlement and learning outcomes.

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  COSTI

  May 2024 - now

  LINC Instructor (Language Instruction for Newcomers to Canada program)

  I also work as a contract LINC Instructor for Polycultural Immigrant & Community Services.- Delivered CLB-aligned instruction to over 100+ adult newcomers over a 12-month period, fostering language development and settlement readiness.- Designed and facilitated 20+ monthly modules on essential topics such as employment, housing, healthcare and financial literacy.- Administered and analyzed PBLA assessments for 100+ learners, tailoring instruction to multilevel learners progress.- Successfully managed hybrid learning format, maintaining 80% attendance and 90% learner engagement.- Collaborated with cross-functional teams to connect learners with community resources, improving retention and integration outcomes. Show less