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Tathagata Ghosh

Tathagata Ghosh

Faculty cum In-House Technical Support Engineer

Followers of Tathagata Ghosh1000 followers
location of Tathagata GhoshKolkata, West Bengal, India

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  • Timeline

  • About me

    Regional Manager-Field Service at OLYMPUS MEDICAL SYSTEMS INDIA PVT LTD

  • Education

    • Hindu School, Kolkata

      1994 - 1996
      Completed 10+2 (Higher Secondary) from WBCHSE & 10th (Madhyamik) from WBBSE Science Stream

      Activities and Societies: Part of Debate & School Cricket Team

    • Amravati University

      1996 - 2001
      Bachelor of Engineering (B.E.) Electronics & Telecommunication

      Activities and Societies: Represented College in Quiz & Elocution events at Youth festival. Bio-Medical Engineering was an elective subject in Final yr.Completed a project on Cryptography in Final yr which was felicitated at Project festival.

    • Symbiosis Institute of Management Studies

      2009 - 2012
      PGDBA Specialized in Marketing

  • Experience

    • CMC LTD

      Jul 2001 - May 2002
      Faculty cum In-House Technical Support Engineer

      Conducting classes in Computer Hardware & Networking as faculty.Also responsible for In-house Technical support.

    • Datex-Ohmeda

      Jun 2002 - Jul 2004
      Service Engineer

      Customer Support Engineer for Patient Monitors, Central Station, ICU Ventilators & Anesthesia system. Implementation of Delivery parameters like PM, Installation & Breakdown calls within assigned time.

    • Larsen & Toubro

      Jul 2004 - May 2006
      Service Executive-Medical Equipments & Devices

      In-charge of Overall service activities to all Modality products of Bihar state along with Team.Business development & Channel Management for the entire state.Responsible for Service Business & Customer Satisfaction. Handling Service Channel activities appointed across the state. Conducting Technical trainings to groom service people.

    • Philips

      May 2006 - Feb 2015

      Acting as Regional Technical Specialist- Patient Care & Monitoring Solutions (PCMS) Modality.Maintaining Modality performance of the region thru’ improvement in various Delivery KPI.Implementing proactive measures to minimize impact on client & business rationale.Handling Technical Escalation & addressing them to improve NPS thru’ Customer Satisfaction.Contribution in achieving Remote Resolution target as a member of Country Support specialist.Conducting Service Training & Developing Technical Competency of Team.Improving overall Business / Delivery KPI of entire Install base in some dedicated Key accounts. Show less

      • Manager-Customer Support, Healthcare

        Oct 2011 - Feb 2015

      • Deputy Manager-Customer Support, Healthcare

        Aug 2009 - Sept 2011

      • Assistant Manager-Customer Support, Healthcare

        May 2006 - Jul 2009

    • Olympus Medical Systems India Pvt Ltd

      Mar 2015 - now
      Regional Manager-Field Service

      Leading a Field Service Team of 15 members for entire Eastern India.Responsible for Business Growth, Delivery Parameters, NPS / Customer Delight.Maximizing Revenue Generation & Minimizing Account Receivables. Increasing Market Penetration & Maintaining healthy Gross Margin. Demonstrating Core Values & Grooming Talent enhancing their Skill levels. Added responsibility of branch office Administration & Resource management.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Tathagata Ghosh
      Best Team Olympus Medical System India Pvt Ltd Oct 2017 Awarded Best Team in the country.
    • Awarded to Tathagata Ghosh
      Best Modality Leader Philips Healthcare Jan 2013 Received the Best Modality Leader award in the country for Customer Support department in recognition of performance for 2012.
    • Awarded to Tathagata Ghosh
      Technical Excellency (Eureka Awards) Philips Healthcare Jan 2013 Runners Up in Technical Excellency (Eureka Awards) for 2012 competition within Customer Support department in National level.
    • Awarded to Tathagata Ghosh
      Business Improvement Competition Philips Healthcare Jun 2012 Participated in BIC (Business Improvement Competition) in 2012.
    • Awarded to Tathagata Ghosh
      Performance Plus Award Philips India Ltd Aug 2011 Winner of Performance Plus Award for Customers Service within entire Philips India in National Round after winning Regional Round.
    • Awarded to Tathagata Ghosh
      Best Modality Leader Philips Healthcare Jan 2011 Received the Best Modality Leader award in the country for Customer Support department in recognition of performance for 2010.
    • Awarded to Tathagata Ghosh
      Performance Plus Customer Service League Philips India Ltd Apr 2010 Participated in Performance Plus Customer Service League & nominated for National Round after winning Regional Round.
    • Awarded to Tathagata Ghosh
      Best Performer-Customer Support Philips Healthcare Apr 2008 Awarded the Best Performer in Customer Support department for Healthcare sector.