Mohamed Nasser

Experience

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  Vodafone

  Nov 2016 - Jun 2017

  International Customer Service Representative

  Customer Service Advisor in Vodafone UK Account, Flying Start Billing department.- Handling UK customers billing queries during the first 90 days of their contract.- Ensuring the complete satisfaction of the customers from the beginning of their customer service journey with Vodafone.- Managing high transactions such as Sim activations, porting and contract details for the customers.

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  Vodafone

  Nov 2018 - Apr 2020

  International Customer Service Representative

  Customer Service Advisor in Vodafone UK Account, Converged Tech department.- Handling UK customer's technical mobile and home broadband queries with efficiency.- Making sure to provide a good customer experience which mainly through applying the Vodafone Spirit.- Recognized as the second-best advisor during the fourth quartile of 2019.

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  Halliburton

  Jul 2019 - Oct 2021

  Surface Data Logging Engineer

  -Analyzing geologic data and samples coming out of the Well during the drilling.-Monitoring the parameters of the well (Depth, Hookload, Standpipe Pressure, and Pit Volumes) during the different Well operations to ensure maximum saving of time, resources, and increasing safety record of the wells. -Monitoring gases coming out of the well and through it determining oil shows for the determination of the producing zones and evaluation of the well along with the Wellsite geologist.-Preparing Mudlogs and representing data for different clients to help in the reservoir interpretation.-Working side by side with owner companies such as Khalda and Petrobel Petroleum Companies. Show less

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  _VOIS

  Sept 2020 - Mar 2021

  International Customer Service Advisor

  Customer Service Advisor in Vodafone UK Account, Converged care department.- First-line customer care for all general queries and responsible to transfer the customers to the relevant department according to their needs.- Handling UK pay monthly customers billing queries during their journey with Vodafone.- Ensuring the complete satisfaction of the customers from the beginning of their journey till the end and de-escalating angry customers.- Managing high-risk transactions such as sim activations, porting, and contract details for the customers.- As a senior advisor, I was responsible for following up with my colleagues to help them achieve the NPS target through giving them tips, tricks and how to say in different situations. Show less

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  Excellence Logging

  Sept 2021 - Feb 2024

  • Monitors drilling parameters and is responsible for maintaining geological service sensors, gas equipment (TGD and Chromatograph), and data acquisition equipment to aid safe and efficient well operations.• Monitoring gas hydrocarbon, these gases are detected as a total value, and then are analyzed to their component.• Have great experience in dealing with customer representatives in the field and reporting any unforeseen issues to insure a quick response to avoid any danger to personal, unnecessary expenditure, delay, or equipment damage. • Working alongside Occidental (OXY) Oman and Petrotel in numerous wells; got huge experience in the geology of Oman, horizontal drilling, and geo-steering. Show less • Responsible for sample collection which is geologically described and examined for lithology and oil shows through all well intervals to be also delivered to the customer.• Monitors drilling parameters and is responsible for maintaining geological service sensors, gas equipment (TGD and Chromatograph), and data acquisition equipment to aid safe and efficient well operations.• Monitoring gas hydrocarbon, these gases are detected as a total value, and then are analyzed to their component.• Have great experience in dealing with customer representatives in the field and reporting any unforeseen issues to insure a quick response to avoid any danger to personal, unnecessary expenditure, delay, or equipment damage. • Generating the Formation Evaluation log (Mud log) and graphs during the drilling of the well.• Working alongside Occidental (OXY) Oman in numerous wells; got huge experience in the geology of Oman, horizontal drilling, and geosteering. Show less • Working alongside clients on onshore rigs in Turkey with the TPIC and TP.• Providing technical assistance to TPIC’s SDL crew through Sperry drilling services software, gas system and data acquisition.• Monitoring gas hydrocarbon, these gases are detected as a total value, then are analyzed to their components.• Inform all relevant personnel of all pits gain, losses, gas/oil shows, drilling breaks and washouts anomalies of drilling parameters that could be out of the set ranges.• Responsible for schedule reporting for all operations parameters.• Monitoring all hole and pipe displacements and all trips in or out of the hole.• Generate the mud logs and graphs during the drilling of the well. Show less

  • Unit Manager / Data Engineer

    Nov 2022 - Feb 2024

  • Senior Surface Data Logging Engineer

    Nov 2021 - Nov 2022

  • Consultant Data Engineer

    Sept 2021 - Dec 2021
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  Baker Hughes

  Feb 2024 - now

  Drilling & Completion Fluids Engineer

  • Working alongside clients on onshore rigs water, oil, gas, and work-over rigs in Egypt alongside clients like Agiba, Khalda, Apache, and Meditera.• Reviewing fluids program to prepare orders, mixing plans, and supervising mixing procedures for various mud types (Spud mud, OBM, SBM, and drill-in fluids for horizontal drilling).• Coordinate laboratory testing to evaluate product performance or characteristics and make appropriate treatments based on results through initial pilot testing and continuous mud tanks. • Monitor drilling performance data and recommend ways to optimize performance.• Coordinate personnel at the well site and provide technical guidance to achieve project goals.• Coordinate logistics to ensure products and services are delivered according to the customer’s technical program while maximizing company supply chain efficiency. • Ensuring root cause analyses are completed for issues that take place related to products and services and informing customers of the relevant findings and actions.• Taking proactive measures to eliminate safety hazards by performing risk analyses.• Building and maintaining customer relationships.• Managing daily pricing and invoicing according to the contract terms.• Ensuring all critical data required to complete daily customer reports is accurate.• Completing and delivering the final well recap report to the customer. Show less