Richard Gray

Experience

• 

  Gordon Brothers Group

  Jan 1994 - Jan 1996

  Network Administrator
• 

  InfoImage Inc

  Oct 1996 - Dec 1999

  Support Engineer

  Responsible for administration of Lotus Domino servers and clients. Provided end-user support, problem determination and resolution for Lotus Domino servers and clients.Responsible for installation, configuration and, upgrading Lotus Domino servers and clients. This resulted in a stable environment for both servers and clients.Upgraded servers and clients from Notes R4.0 through R5. This kept InfoImage servers and clients in pace with the latest Notes releases available.Completed the merge of two separate Domino domains in to the InfoImage domain.Configured and monitored mail routing and replication topology for all InfoImage servers.Implemented maintenance procedures for all Domino servers. As a result servers were placed on regular maintenance schedules.Installed, configured and maintained Candle's IntelliWatch software on all Domino servers. This increased the ability for provide preventive maintenance and increased availability of servers.Performed on-site installation and training for InfoImage's Essential Tools. This involved formal classes and one on one training.Configured statistic collection and event monitors for all Domino servers.Completed hundreds of customer support calls involving a wide scope of client and server issues.Obtained PCLP certification in R4.x and CLP certification in R5. Show less

• 

  RPR Wyatt Inc

  Dec 1999 - Dec 2001

  Support Engineer

  Provided end-user support, problem determination and resolution for Lotus Domino servers and clients. Completed hundreds of customer support calls resolving a wide scope of client and server issues. Issues included SMTP mail routing, server crashes, and replication.Performed Domino R5 server and client upgrades for customers. Installed and configured Lotus Sametime servers. This allowed RPR Wyatt to use Sametime for support and sales related issues.Provided on site training for customers in Domino Administration and client support.Installed and properly configured third party Domino products such as Candle's IntelliWatch, VSI Fax, Domino Fax server and Trend Micro Scan Mail. Show less

• 

  Biogen Idec Incorporated

  Dec 2001 - Feb 2004

  Senior Domino Administrator

  Responsible for the administration and support of Biogen Idec Domino servers and Notes clients. Deployed Domino clustering on primary mail and application servers in Cambridge. This involved the configuration and deployment of three new Domino servers. Identified and resolved Domino server performance issues. Monitored server performance using Domino tools.Responsible for troubleshooting and resolution of Notes client issues escalated from to Biogen IT support center.Worked on the planning and implementation of Notes/Domino 6.5 throughout the Biogen Notes Domain. Installed and properly configured third party Domino products such as Candle's IntelliWatch, Blackberry Enterprise Server and Norton Antivirus for Domino.Worked on a project to merge both the Biogen and Idec Domino domains. Once complete the domain was to be moved to a new organizational certifier. Show less

• 

  Brazen Technology, Inc.

  Feb 2004 - Dec 2009

  Systems Analyst

  Responsible for Administration and support of Lotus Notes/Domino environment, client support and on site consulting.Responsible for the administration, configuration and technical support for all Lotus Domino email servers running Lotus Domino release 8.0.2 and/or 8.5. Administration of user accounts, Lotus Notes clients and web clients. Installed, configured, and supported third party Domino products, Blackberry Enterprise Server, Department Calendar and Norton Antivirus for Domino.Participated in projects involving the deployment and support of Sametime, Quickr 8.0, Domino and Lotus Notes client software. Experienced with upgrading Sametime servers from 7.5.1 to 8.0.2. This included the conversion of authentication from Domino to LDAP.Provided software and hardware support to customer by phone and written communication.Create documentation for various internal and customer projects. Including Domino erver and client configuration and upgrade documentation. This produced well documented procedures for management and clients.Installation and configuration of Windows 2003 server and Linux server operating systems. This includes servers on VMWare and ESXi.Installation, administration and upgrading Blackberry Enterprise Servers. Supporting end user Blackberry devices for Brazen and their customers. Show less

• 

  Isola Group

  Jan 2010 - Apr 2010

  Contract Support Technician.

  Part of a small IT support team supporting employees at ISOLA. Manage and support Windows servers running IBM Domino. Desktop support of Notes client software. Manage Notes user account registration, and termination. Support and installation of Lotus Notes client software.

• 

  GROUP Business Software AG

  May 2010 - Nov 2014

  Sr. IBM Domino Consultant

  Staff Consultant specializing in Domino Administration and Notes Client Support.This includes client administration and the technical support for Domino and IBM Notes. Responsible for the administration, maintenance and support of hosted client Domino environments. Involved long term on site customer consultation and staff augmentation. Provided professional, knowledgeable customer support while building strong business relationships.Provide technical support and guidance concerning the client's Lotus Notes/Domino environment.Upgraded customers to Domino 9.01 enhancements resulting in improved Domino server performance and stability.Built and managed Windows and Linux servers hosted on the VMWare platform. Developed Notes client policies to help reduce time spent on initial client configurations.Assist customer help desk technicians in supporting their Notes clients.Identify and implement best practices for clients from a technical perspective.Experienced with wireless device integration with Domino and Microsoft Exchange.Created infrastructure assessment documents to educate clients on how to maintain performance over time.Responsible for all travel arrangements necessary for on site customer consulting. Show less

• 

  US Foods

  Jan 2015 - Apr 2015

  Data Security Administrator

  Establish and manage user access to data in accordance with government, business, and SIMON data security policies and procedures.Monitor data transfers between information systems, certify appropriate data access, and enforcing data security requirements applicable to the company’s data-related activities.

• 

  Collabera

  Apr 2015 - Jun 2016

  Team member responsible for Desktop support during a Windows Domain migration. Utilize Quest migration tools to migrate Active Directory user accounts, Exchange mail accounts and machines to a new Windows domain. Member of a multi-national team supporting IBM Notes and Domino at Kaiser Permanente.Manage help desk incidents assigned to my support teamSupport Kaiser Permanente employees with Notes client questions and issues.Administration and support of over 100 Domino 9.0.1 & 8.5 servers

  • Technical Analysis Sr. Analyst

    Oct 2015 - Jun 2016

  • Technical Consultant

    Apr 2015 - Oct 2015
• 

  American Express

  Sept 2016 - Jul 2017

  Lead Infrastructure Messaging Engineer for American Express

  Act as technical SME in the area of the Email Gateway - McAfee Email Gateway.Assist with supporting Office 365 Exchange environment.Provides technical expertise to maintain environments and troubleshoot issues.Troubleshoot email delivery issues for AMEX employees.

• 

  US Banccorp

  Aug 2017 - Dec 2017

  IBM Notes Domino Administrator-III

  Responsible for production operational tasks. This included; email database and Domino server administration, fulfilling client service requests, client tickets, group maintenance and composing end user documentation. Support IBM Domino Servers and Notes clients during a migration to Microsoft Exchange.

• 

  American Express

  Feb 2018 - Jul 2018

  Integration Engineer

  Migrate exchange mail boxes to PST files for integration in to another Exchange environment. Responsibilities included the following. • Extract email from Exchange in to local PST files.• Verify all extracted are correct.• Document all information from extracted PST files.

• 

  All Covered

  Feb 2019 - Dec 2019

  Level 1 Support Engineer
• 

  Arete Technologies, Inc.

  Feb 2020 - now

  Information Technology Specialist