Pilar Erian

Experience

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  Me Melia International

  Nov 2016 - May 2018

  Mini Bar Attendant

  •Maintained, restock and record Mini-bar items according to company standards ensuring all products were fresh and not expired.• Achieved a 30% monthly revenue increase by effectively upselling products to guests.• Maintained and tracked accurate inventory in assigned storerooms or all products as well as accurate daily reporting.• Provided exceptional guest service and responded to all guest inquiries and complaints in a timely,friendly and efficient manner.• Communicated effectively with management team concerning any issues or guest incidentsensuring guests needs were properly handled.• Promoted teamwork and quality service through daily communications and coordination withother departments. Show less

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  Fontainebleau Miami Beach

  May 2018 - Apr 2021

  Guest Service Agent

  •Welcome and acknowledge all guests according to Fontainebleau Luxury Service ensuring constantguests’ satisfaction.• Process all guest check-ins by confirming reservations, assigning rooms, and activating room key• Check guests out of the hotel in accordance with all hotel protocols and procedures.• Ensured accurate room availability and daily rates on a continuous basis.• Handled the all transactions including room charges, paid outs, and all corrections accurately.•Upsold yearly over 700 luxury rooms and suites for Fontainebleau.•Enhanced client relationships during the pandemic, resulting in a 50% increase in repeat business and additional revenue.• Coordinated with other departments concerning guest challenges and billing disputes to ensure proper filing and resolutions. Show less

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  London Marriott Hotel County Hall

  Oct 2021 - May 2023

  Conference and Banquet Supervisor

  •Monitor event setup and breakdown to ensure compliance with event orders and organizational standards.•Possess a consistent track record of consistently achieving and surpassing the monthly revenue targets by 40% for the hotel•Execute the strategic planning, up-selling, and meticulous organization of conferences, meetings, weddings, banquets, and various other events.•Collaborate with clients to understand their event requirements, including seating arrangements, menu selection, audiovisual needs, and any other special requests.•Train and supervise conference and banqueting staff, including servers, bartenders, and event setup teams.•Communicate any additional meal requirements or special requests to the kitchen.•Delegate duties and responsibilities to staff members, ensuring that they are adequately trained and equipped to perform their tasks effectively.•Document history of consistently surpassing personal sales and activity targets on monthly, quarterly, and yearly scales.• Perform routine performance assessments, offering constructive feedback to team members, acknowledging strengths, and addressing areas with growth potential.•Elevate the five-star luxury hospitality experience at Marriott, resulting in an outstanding 80% increase in guest satisfaction scores.•Conduct site inspections to showcase the hotel's facilities to prospective and existing clients Show less

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  Pixl evolution

  Apr 2022 - Sept 2022

  Market Research Analyst

  •Conducted a market research project for Pixl, Virtual Production Company.•Evaluated the viability of John Henry Studio Location.• Researched analytics and data to support Pixl'sclientele.

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  Archer Travel Group

  May 2023 - Dec 2023

  Executive Travel Consultant

  I am a Certified Travel Consultant that can book any trip of your dreams.Embarking on a global expedition is the embodiment of my aspirations. I yearn to partake in this extraordinary venture alongside your esteemed presence. Allow me to extend an invitation to an all-encompassing odyssey, replete with superlative rates and accommodations, encompassing a myriad of options such as vacation resort rentals, cruises, luxurious hotels, esteemed airlines, captivating concerts, seamless business and corporate travel arrangements, unforgettable weddings, and an array of other extraordinary experiences.•Research and gather information on flights, accommodations, transportation options, and other travel-related services based on their interests, time constraints, and budgetary considerations.•Execute strategic initiatives resulting in a consistent monthly increase of 30% in travel sales. Show less

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  Millennium Hotels and Resorts

  Dec 2023 - Feb 2024

  Cluster Sales Executive

  Cultivate and nurture relationships with corporate clients within the assigned cluster.Understand client needs and tailor product/service offerings to meet specific business requirements.Develop and implement effective sales strategies to achieve corporate sales targets.Identify new business opportunities and proactively pursue them within the cluster.Stay informed about the company's products and services to effectively communicate their features and benefits to clients.Provide product demonstrations and presentations to potential clients.Conduct market research to stay abreast of industry trends and competitor activities.Use market insights to adapt sales strategies and remain competitive in the corporate sales landscape.Collaborate with marketing, product development, and customer support teams to ensure seamless communication and efficient resolution of client issues.Prepare regular reports on sales performance, market trends, and client feedback.Analyze sales data to identify areas for improvement and implement corrective measures. Show less

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  Alserkal

  May 2024 - now

  Events Executive

  Event Planning and Coordination:Develop detailed event plans, including timelines, budgets, and logistics.Coordinate all event elements, such as venue selection, catering, audiovisual equipment, and guest accommodations.Source and negotiate with vendors and suppliers to secure the best prices and services.Client and Stakeholder Management:Serve as the main point of contact for clients, understanding their needs and ensuring their satisfaction.Maintain regular communication with clients and stakeholders, providing updates and addressing any concerns.On-site Event Management:Oversee the setup, execution, and teardown of events, ensuring everything runs smoothly.Manage event staff and volunteers, providing clear instructions and support.Post-Event Activities:Conduct post-event evaluations to assess performance and gather feedback.Prepare and present reports on event outcomes, including attendance numbers, revenue, and areas for improvement.Administrative Duties:Maintain accurate records of event details, contracts, and budgets.Ensure compliance with legal, insurance, health, and safety. Show less