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Nyjah D.

Nyjah D.

Volunteer

Followers of Nyjah D.323 followers
location of Nyjah D.Brooklyn, New York, United States

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  • Timeline

  • About me

    Technical Support Specialist @ Flow Traders | Cybersecurity | Threat Detection

  • Education

    • Academy of Innovative Technology

      2014 - 2017
      Information Technology

    • Per Scholas

      2019 - 2019
      Information Technology

      Learned extensive IT support training as well as gained my Comptia A+ certification.

  • Experience

    • American Diabetes Association

      Mar 2014 - Mar 2014
      Volunteer

    • The American Legion

      May 2015 - May 2015
      Volunteer

    • Academy of Innovative Technology

      Aug 2016 - Apr 2017
      IT Technician

      IT support technician servicing laptops and various devices on campus. Flashed and imaged laptops for up coming school year. Served as technical support for entire campus, worked through Spice Works ticketing system to respond and resolve issues. Experienced in setting up wired and wireless networks,troubleshooting printers,projectors,smart TV’s as well as various mobile devices.

    • Per Scholas

      Aug 2019 - Dec 2019
      Student

    • Robert Half

      Jan 2020 - Apr 2020
      Information Technology Contractor

    • C&W Services

      Jan 2020 - Jan 2020
      Hardware Technician

    • Unisys

      Apr 2020 - Jun 2021
      Field Technician

    • Dwight Capital

      Jun 2021 - Nov 2022
      IT Support Specialist

      Remote and On-Site day-to-day support of user desktops, laptops, phones, printers, and thegeneral office environment• Maintaining the help desk ticketing system and keep up with ticket logs• Installing, supporting and maintaining PC hardware including desktops, notebooks, monitors,printers, other peripherals, and AV equipment• Setting up and maintaining email accounts, distribution lists, etc. for new employees• Installing, supporting and maintaining PC applications in a Windows 7/10 environment and MacApplications in a Mojave environment (software includes Operating Systems, MS Office, VPN,System Management tools and various business unit software titles)• Troubleshooting printing, scanning, copying, faxing and other peripherals• Managing anti-virus and backup systems• Analyzing office networks, and troubleshooting internet connectivity issues• Managing cloud-based Wi-fi access points• Documenting processes, procedures and issue resolutions• Providing support for Android, iOS and other mobile devices• Providing 24x7 on call rotation support for all supported technologies and being available in therare case of a off-hours problem• Interfacing with vendors and secondary support• Delivering a high degree of customer service to end-users• Performing other duties as assigned Show less

    • Flow Traders

      Nov 2022 - now
      Technical Support Specialist

  • Licenses & Certifications