Kim Mutaw

Experience

• 

  American Medical Response

  Mar 2002 - now

   Analyze statistical data and clinical and procedural specifications to determine present standards and establish proposed quality and reliability expectancy of services rendered. Direct and conduct special studies for the purpose of analyzing available data to identify clinical performance above or below the expected standards of care. Identifies trends and determines the nature or origin to be either a system or individual issue, or a combination of the two. Formulate and maintain quality improvement objectives and coordinates objectives with patient care procedures in cooperation with other managers to maximize clinical and procedural reliability and minimize costs associated with excessive risk or liability. Coach personnel to engage and participate in inspection and monitoring activities to ensure continuous adherence to clinical standards of quality patient care. Plan, promote, and organize training activities related to intervention, remediation and employee self-improvement to promote superior service quality and reliability. Maintain frequent communication, both written and verbal, with field personnel about issues of patient care. Personal interaction with field employees, to highlight positive issues as well as areas for improvement via unit ride-along with direct observation and evaluation of patient care services. Investigate and respond to complaints regarding the quality of patient care or clinical services rendered. Establish and maintain clinical files on all licensed personnel. Create and catalog information about the clinical performance of personnel. In matters of quality assurance and quality improvement, consistently maintaining frequent written and verbal communication with contractors, regulatory agencies, and healthcare facilities. Attend and participate in structured patient care audits and organize external quality assurance or quality improvement activities. Show less

  • Clinical Education Specialist

    Mar 2002 - now

  • Clinical Education Specialist

    Mar 2002 - now