Jose De Abreu

Experience

• 

  Youth Factor, Inc

  Jan 2007 - Jan 2009

  Board Member

  Program is partnered with three specific programs in three regions of the world. Programs receive much tailored and individualized supports of various forms from our organization

• 

  VITA Program

  Jan 2008 - May 2008

  Volunteer Income Tax Assistant

  • Filed simple and intermediate tax forms for underprivileged individuals for personal submittal to the IRS. • Serviced over 150 individuals and achieved a result of over $200,000 in tax refunds for the customers serviced.

• 

  Coalition for Adolescent and University Students Empowerment

  May 2008 - Aug 2008

  Summer Intern

  • Researched, wrote, and applied for grants for upcoming year. • Edited and released the newsletters for upcoming year.• Formed structure of training manual for incoming members. • Facilitated meetings with teens at the local Boys and Girls Club.

• 

  Stetson University

  May 2009 - May 2010

  Administrative Assistant/ Fitness Coach/ Sports Referee

  • Communicated, induced, and advised clients at their level of understanding of fitness programs and equipment.• Demonstrated proficiency in quick decision making while remaining attentive and alert with excellent presence of mind.• Responsible for welcoming customers; determine purpose and nature of visit; guide them to destinations.• Organized, sorted and assigned mail distribution for all the department employees.

• 

  Florida Collegiate Summer League

  Jun 2009 - Aug 2009

  Team Intern

  • Carried out inventory for equipment and game operation materials.• Directed and managed community service hours for players. • Acquired sponsors for all home games. • Designed inserts with information about sponsors and players for game day programs.

• 

  World Cares Center

  Feb 2011 - Apr 2011

  Special Project Volunteer

  • Created and administered spreadsheet and database on current contacts and prospective partners. • Completed research for outreach project.

• 

  Sea Club IV

  May 2011 - Sept 2011

  Administrative Assistant/ Front Desk Associate

  • Performed administrative/secretarial support, such as, answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.• Responsible for organizing, making, and canceling reservation bills.• Provided guests fast, friendly, and efficient service while managing guests on telephone and in person.• Competently managed time in order to complete more than one task appropriately.

• 

  Macy's

  Sept 2011 - Dec 2011

  Account Assistant Credit Operations

  • Handle a high influx of inbound calls within a dynamic call center environment.• Analyze transactions, connect records, and adjust errors in response to customer’s inquiries.• Deliver world-class customer service and build customer satisfaction and loyalty.• Present effective and timely conflict resolution on a range of customer inquiries.

• 

  Ocean Bank

  Feb 2013 - Aug 2014

  KYC Analyst/ Project Manager
• 

  Soccer Pitch LLC

  Jan 2014 - Nov 2022

  Managing Partner