Talk to sales Try for Free
Staņislavs Li

Staņislavs Li

Live Dealer

Followers of Staņislavs Li919 followers
location of Staņislavs LiRiga, Latvia

Connect with Staņislavs Li to Send Message

Connect

Connect with Staņislavs Li to Send Message

Connect

  • Timeline

  • About me

    Operations & Team Management in iGaming | Process Optimization | Customer Experience & Workforce Planning

  • Education

    • Riga Sergejs Zholtoks Secondary School

      2006 - 2018
      Secondary Education

      • Completed comprehensive coursework in mathematics, sciences, humanities, and languages, achieving strong academic performance.• Actively participated in extracurricular activities such as sports teams and student clubs, enhancing teamwork and leadership skills.• Demonstrated effective time management and organizational skills through balancing academic responsibilities with extracurricular commitments.• Engaged in community service initiatives, demonstrating social responsibility… Show more • Completed comprehensive coursework in mathematics, sciences, humanities, and languages, achieving strong academic performance.• Actively participated in extracurricular activities such as sports teams and student clubs, enhancing teamwork and leadership skills.• Demonstrated effective time management and organizational skills through balancing academic responsibilities with extracurricular commitments.• Engaged in community service initiatives, demonstrating social responsibility and empathy.• Developed proficient communication skills through presentations, group projects, and written assignments. Show less

    • Latvia University of Life Sciences and Technologies

      2024 - 2028
      Bachelor's degree Sociology of Organizations and Public Administration

      • Specialized in Sociology of Organizations and Public Administration, focusing on organizational behavior and public sector management.• Conducted both qualitative and quantitative research projects, employing statistical tools for data analysis.• Developed strong critical thinking and problem-solving skills through coursework and independent studies.• Gained insights into organizational structures, dynamics, and efficiency, applicable to management roles.• Enhanced… Show more • Specialized in Sociology of Organizations and Public Administration, focusing on organizational behavior and public sector management.• Conducted both qualitative and quantitative research projects, employing statistical tools for data analysis.• Developed strong critical thinking and problem-solving skills through coursework and independent studies.• Gained insights into organizational structures, dynamics, and efficiency, applicable to management roles.• Enhanced interpersonal communication and cultural awareness skills, essential for effective team leadership and customer engagement.• Studied public administration principles, improving understanding of regulatory compliance and public policy. Show less

  • Experience

    • Evolution

      Apr 2018 - Mar 2020
      Live Dealer

      • Engaged directly with players during live sessions, ensuring a positive, interactive experience through responsive communication and timely support.• Provided onboarding and training for new Game Presenters, emphasizing customer service best practices, technical proficiency, and adherence to company guidelines.• Demonstrated exceptional multitasking skills by simultaneously managing real-time player interactions, delivering game updates, and resolving inquiries efficiently.• Collaborated with internal teams to streamline live operations, enhance player satisfaction, and create a smooth, engaging gaming environment. Show less

    • Euro Live Technologies Ltd. a Playtech Company

      Mar 2020 - Jul 2021
      Live Game Host

      • Hosted live table games, delivering an engaging and immersive experience that ensured game integrity and a smooth flow of play.• Provided exceptional real-time customer service, interacting directly with players to elevate satisfaction and engagement levels.• Enforced game rules and monitored compliance with company standards and industry regulations.• Demonstrated strong multitasking and communication skills to manage multiple players simultaneously, maintaining a seamless and dynamic gaming environment. Show less

    • Proxy Live Solutions™

      Nov 2021 - now

      • Led and mentored a team of 10 Team Managers and Shift Managers, ensuring seamless day-to-day online casino operations and effective cross-departmental coordination.• Streamlined workflows through process optimization and clear communication, reducing operational downtime and improving transition efficiency between shifts.• Cultivated a high-performing team culture focused on player satisfaction, boosting retention rates and overall service quality.• Developed and implemented performance strategies aligned with key KPIs—such as issue resolution and staff productivity—resulting in measurable operational improvements. Show less • Led and mentored a team of over 60 Game Presenters and 30 Shufflers/Card Counters, ensuring alignment with organizational standards and achievement of key operational targets.• Directed daily team performance to maintain strong player engagement, smooth game flow, and an exceptional overall customer experience.• Oversaw targeted training and development initiatives, enhancing team skills and service quality, and driving measurable improvements in operational efficiency.• Collaborated with cross-functional departments to streamline processes, optimize workflows, and uphold strict regulatory compliance. Show less • Managed and guided a team of Operations and Scheduling Coordinators, ensuring accurate and efficient day-to-day execution of operational tasks.• Improved schedule accuracy and optimized staff allocation, maintaining seamless operational continuity and reducing operational downtime between shifts.• Strengthened interdepartmental communication, removing bottlenecks and enhancing overall shift performance.• Contributed to strategic workforce planning, driving resource optimization and improving team efficiency. Show less

      • Senior Team Manager

        Sept 2024 - now

      • Team Manager

        Sept 2023 - Aug 2024

      • Operations Supervisor / Operations Lead

        Nov 2022 - Aug 2023

      • Scheduling & Workforce Coordinator

        Feb 2022 - Oct 2022

      • Game Presenter / Mentor

        Nov 2021 - Jan 2022

  • Licenses & Certifications