Sashant Mohite

Experience

• 

  Ugam

  Aug 2006 - now

  • Delivering service delivery globally using the Qualtrics Experience management platform with a team of 100+ technical consultants.• Achieving operational targets and other related business development objectives through effective team management.• Regular reviews of existing systems and procedures to ensure they are up-to-date with the rapid changes in business needs and to recommend changes / introduce new methods as necessary.• Accountable for achieving quality services that exceeded client expectations and met client business needs.• Preparation of Go-to-Market Strategies, Client Workshops, and Formulation of appealing Techno-Commercials are among other things I've been involved in.• Participating in various RFPs and RFIs.• Managing Pre-Sales for US Federal Jobs Show less • Provided EX consulting services to multinational brands and successfully implemented EX platforms for 50+ customers with a CSAT of 4.93• Integration & Transition of Technology• Implementation on-site in the USA and Singapore • Establish strategies for ensuring continuous customer satisfaction and growth within the business. • Developed a team with the right set of skills to support the functional and technical implementation of Employee Experience Qualtrics.• Established performance objectives, competency lists, and development plans for direct reports based on the Performance and Development Plan. • Plan training sessions and additional team-building exercises. Role-playing exercises and other techniques for managing conflicts. Show less • Involved in several pilot projects that have become continuing businesses.• Participated in on-site workshop in Dubai on behalf of client for offshore business process setup in India.• Maintain scalability of operations.• Visited Los Angeles, USA, for a workshop with a media entertainment customer, with a payment made through the team's offshore setup in India.• Setting up the operations and delivery model for new customers• Continued to focus on operational metrics and driving efficiency Show less • Assisted with the preparation of client reviews and the diagnosis and resolution of operational and client concerns.• Managed and supervised the completion of all important projects, ensuring the team complied with customer requirements and standards daily.• Traveling between offices to set up new teams and procedures• Set priorities for daily deliverables and oversaw team members with project-level planning.• Daily evaluation of the performance of the team.• Participated in the selection procedure to guarantee that the best talent is chosen quickly.• Maintained strong morale and developed, groomed, and trained team members through recurrent team reviews to improve performance.• Assured that important processes, such as KPI setting and assessments, were completed on time. Show less • Executed demanding projects successfully.• Examine survey questions and create suggestions to ensure effective programming and ideal data presentation.• Manage many projects and tasks with minimal supervision from the supervisor and produce error-free work.• Distributed tasks among the team's younger members, coordinated with them, assisted them in setting up the surveys, and adhered to the project and work allocation schedule.• Received a nomination for "Best Senior Programmer" at the Golden Pyramid award ceremony. Show less

  • Asst. Vice President

    Apr 2022 - now

  • Senior Manager

    Apr 2016 - Mar 2022

  • Manager

    Apr 2013 - Mar 2016

  • Assistant Manager

    Apr 2012 - Mar 2013

  • Team Leader

    Apr 2010 - Mar 2012

  • Senior Programmer

    Apr 2008 - Mar 2010

  • Programmer

    Apr 2007 - Mar 2008

  • Junior Programmer

    Aug 2006 - Apr 2007