EVREN ERSAYIN

Experience

• 

  Galkim Finishing Technologies Ltd Şti.

  Feb 2005 - Sept 2005

  Production Engineer

  I worked responsibly in the production facility of tanks produced for galvanizing. Support from the production process to the delivery to the customer. In addition, trainings on the use of reputations and full effective operation of the system after delivery.Supporting during warranty period of galvanize plating tanks and organizing service team.

• 

  ENKA Pazarlama İhracat İthalat A.Ş.

  Jun 2007 - Nov 2012

  Sales Engineer

  Provide Marmara region for sales of Hitachi brand excavators and wheel loaders, Kawasaki brand wheel loaders, Atlas Copco construction machineries and Tadano brand mobile cranes. Design the solutions for service maintenance contract.Developing and searching most suitable construction machines for the customers projects and jobsites.Support after sales team for selling parts for the construction machines and keep the customers for using genuine parts.Reporting to region manager and preparing weekly & monthly reports for sales and lost sales. Finding out the lost sales and the matter of lost sale. Show less

• 

  Kawasaki Heavy Industries, Construction Equipment Division, Istanbul Liaison Office

  Nov 2012 - Dec 2016

  Product Support Engineer (Asst. Manager)

  Providing the dealers for increasing their wheel loader sales and supporting the dealers for after sales.Supporting dealers with arranging training for their sales team and after sales team. Supporting dealers and their sales team for project management purchases.Reporting to Middle East (Region Manager) and Kawasaki Japan.Visiting jobsites and checking modifications and reporting to factory(Japan). According to the request from factory, applying user tests and reporting to Japan and following wheel loaders and their test results.Responsible from Turkey and Qatar. Show less

• 

  KCM Kawasaki Wheel Loaders (Turkey Office)

  Jan 2017 - Dec 2018

  Expert Service Manager

  Providing the dealers for increasing their wheel loader sales and supporting the dealers for after sales.Supporting dealers with arranging training for their sales team and after sales team. Supporting dealers and their sales team for project management purchases.Reporting to KCM Japan(Kawasaki).Visiting jobsites and checking modifications and reporting to factory(Japan). According to the request from factory, applying user tests and reporting to Japan and following wheel loaders and their test results.Responsible from Turkey and Qatar. Show less

• 

  Hitachi Construction Machinery Middle East Corporation FZE

  Jan 2019 - now

  Product Support Manager

  As a proactive and customer-centric professional, I serve as a key liaison between our company and our valued dealers and sub-dealers across Turkey and the Middle East region. In my role, I focus on supporting and enhancing the performance of our products, including wheel loaders, excavators, and wheeled excavators, by leveraging real customer experiences to drive continuous improvement.Key Responsibilities:Support our range of products, including wheel loaders, excavators, and wheeled excavators, by providing proactive assistance and visiting dealers and sub-dealers regularly.Actively engage with dealers and sub-dealers to gather feedback and insights, reporting to the main factory to facilitate ongoing improvements based on customer needs and preferences.Coordinate and facilitate training sessions for dealers' service teams and sales representatives, equipping them with the knowledge and skills necessary to increase sales and enhance customer satisfaction.Manage all warranty issues efficiently and effectively, ensuring timely resolution and maintaining high levels of customer satisfaction.Drive parts sales by promoting the usage of genuine parts and supporting dealers in becoming ambassadors for genuine parts usage.Foster the growth of our remanufacturing business by developing strategies to promote remanufactured parts and components, maximizing value for both customers and the company.Collaborate closely with dealers across the Middle East and Turkey, fostering strong relationships and identifying opportunities for growth and market expansion.Conduct regular customer visits to gather feedback, address concerns, and support dealers in securing sales for projects, contributing to the overall success of our products in the market.Geographical Scope:Travel extensively across Turkey and the Middle East, including Saudi Arabia, Oman, UAE, Kuwait, and Qatar, to engage with dealers, conduct trainings, and support customer initiatives. Show less