Eboni Bush

Experience

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  GrubHub

  Aug 2014 - Aug 2016

  Resturant Care Specialist

  • Handled restaurant needs and requests with a knack for solving tough problems and escalated issues. • Handled restaurant and customer contacts via social media, chat, instant messaging, fax, email and phone. • Troubleshooting of company provided equipment such as tablets, laptops, fax machines, computers and phones.

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  Snapsheet Inc

  Jun 2016 - Jul 2018

  Team Lead

  • Directed a team of 8-12 representatives. • Consistently met and exceeded departmental objectives including conversion targets and metrics.• Excelled at social oral and written communication with a talent for devising appropriate goals.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging environment.• Accurate documentation, research and resolution of customer service issues.

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  Progressive Insurance

  Jul 2018 - May 2021

  Claims Generalist

  • Reviewed new files to determine current status of damage or injury claim and develop plan of action. • Negotiated repairs and property settlement agreements to resolve disputes.• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.• Prepared summaries of damage, payments and policy coverage.

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  Nationwide

  Nov 2021 - now

  Material Damage Specialist II

  • Utilize CCC One, Mitchell, and Audatex estimating software to complete and negotiate damage cost estimates for material damage claims.• Review insurance and claim documents to secure missing data, ensuring accurate and timely settlements.• Implement cost containment techniques to reduce overall claim costs and maximize efficiency in claim processing.