Hasin Israq

Experience

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  Banglalink

  Feb 2011 - Dec 2012

  Customer Care Representative

  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.• Managed customer expectations by clarifying needs, identifying options, and recommending products and service• Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.• Assisted customers with inquiries and transactions to meet productivity goals. Show less

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  Leatherex Fashion & Footwear (A concern of Leatherex Group)

  May 2018 - Jul 2019

  Junior IT Service Technician

  • Acted as a technician providing total user support by fixing laptop and PC hardware issues in the Head Office, Factory, and Showrooms• Worked on enterprise LAN and WAN setups, applying network architecture, configuration, and maintenance concepts.• Allocated IP addresses and assigned bandwidth/speed to users based on company requirements• Configured Router, Access Point, DVR, CC Camera, and IP Camera.

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  Therap Services

  Aug 2019 - Aug 2022

  Implementation Specialist II

  • Provided technical support to 250+ users, fixing hardware and software issues, including computers, laptops peripherals• Managed inventory for user devices and ensured timely upgrades as per company policies• Installed operating systems and upgraded devices per user needs.• Utilized Active Directory for user access management and permissions.

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  Dynamic Infotech Solutions

  Oct 2022 - Oct 2024

  Technical Support Specialist

  • Proficient in PC troubleshooting with advanced Windows expertise.• Provide advanced Windows PC troubleshooting and end-user hardware and software support to over 50 users monthly.• Manage office setups, including network configuration, for a team of 50+ employees, ensuring minimal downtime.• Oversee inventory management, handling over 200 devices and ensuring timely upgrades and maintenance.• Implement e-waste procedures and device wiping, securely disposing of over 100 devices per quarter.• Configure MS Office and Google Workplace for 50+ users, ensuring seamless integration and functionality.• Conduct product demonstrations and training sessions, successfully converting 30% of prospects into customers.• Maintain strong communication and customer service standards, achieving a 98% customer satisfaction rating. Show less

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  Compucom

  Oct 2024 - now

  Field Tech II