Leyla C.

Experience

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  Interbank

  Nov 2007 - Jul 2010

  Representante Financiero Plataforma

  Cuadre de caja y Bóveda diaria.Encargada del control de ventas mensual de los productos vendidos en la agencia. Venta de préstamos personales, hipotecarios, vehiculares, seguros, apertura de cuentas de ahorro y corrientes, llegando siempre a la meta establecida por la agencia.Atención de pedidos y reclamos y seguimiento de los mismos.Logros:• 100% en atención al cliente incógnito.• Superar la meta establecida de ventas de tarjetas de crédito

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  Brightstar

  Nov 2010 - Mar 2011

  Practicante de logistica

  Apoyo en el área de importaciones, realizando órdenes de compra locales, cotizaciones de productos con los diversos proveedores, lotes de recepción de mercadería importada de Miami y valorización de los mismos.Solicitud de permisos de internamiento por el MTC (Ministerio de transporte y comunicaciones).

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  Citi

  Jul 2011 - Sept 2016

  •Managed the project of migrating local HR accounts to the HUB in Costa Rica, reducing 8 hours of monthly work and improving process efficiency.•Coordinated salary payments with external providers and managed employee taxes and contributions, ensuring precise and timely transactions.•Developed and managed the annual budget for intermediation staff and interns.•Developed and monitored monthly HR metrics to measure and analyze personnel performance and department management, including indicators such as staff turnover, employee count, and internal mobility. Presented tracking and analysis reports to the HR CHRO.•Actively participated in the planning and execution of projects related to the bank's restructuring, including the sale of consumer banking to another entity. I was responsible for monitoring and tracking the balances of accounts to be migrated and controlling the project's headcount.•Provided support in the selection and training of intern and middle management staff. Show less • Provided comprehensive support in organizing internal events for employees and their families, overseeing all aspects from planning to execution. Managed logistical operations, liaised with vendors, and handled purchase orders.• Assisted in activities and meetings related to Employee Engagement Surveys, as well as in implementing strategies to enhance workplace climate.• Actively participated in monthly meetings of the bank's recognition program.• Compiled monthly Human Resources metrics to assess and analyze staff performance and departmental management, including indicators such as turnover rate, headcount, and internal mobility.• Coordinated with various vendors to provide logistical support for training sessions conducted by the Training and Development department. Show less

  • Human Resource Analyst

    Jun 2012 - Sept 2016

  • Human Resources Intern

    Jul 2011 - May 2012
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  Inter-American Development Bank

  Oct 2016 - Jun 2022

  Senior Administration and Planning Analyst

  •Achieved a 100% execution rate in local budget planning and control, defining precise operational and administrative objectives. In 2017, led a key initiative resulting in the recovery of $50,000 in past-period taxes, significantly impacting the Representation's financial success.•In charge of presenting monthly budget and indicator reports to management•Spearheaded Diversity, Equity, and Inclusion (DEI) efforts, successfully hiring a person with a disability for the administrative team.•Advised staff on HR and administrative policies, ensuring compliance with established norms.•Managed the induction process for new hires and actively participated in selection process panels.•Supported training initiatives and performance management plans, fostering professional development.•Achieved an 80% digitization of administrative files, significantly enhancing document management efficiency.•Managed the integral payroll process for local and international personnel and consultants, ensuring accurate and timely payments, and providing critical information for salary reports.•Implemented a digitized manual for international officials, coordinating accreditation procedures with the Peruvian Ministry of Foreign Affairs, Additionally, I played a pivotal role in supporting their seamless relocation process.•Responsible for planning and executing internal and external events for the Representation, coordinating with suppliers and internal teams to ensure successful realization. Show less

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  Banco Interamericano de Desarrollo

  Mar 2024 - now

  International Consultant in Planning and Resource Management