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Bhagyashri Deshmukh

Bhagyashri Deshmukh

Technical Support Engineer

Followers of Bhagyashri Deshmukh198 followers
location of Bhagyashri DeshmukhThane, Maharashtra, India

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  • Timeline

  • Skills

    Technical support
    Oracle erp support
    Microsoft exchange server 2007
    Windows server
    Bmc remedy
    Remote infrastructure management
    System administration
    Mcafee
    Active directory
    Vpn
    Servers
    Netbackup
    Troubleshooting
    Management

  • About me

    Hi, I am Bhagyashri P Deshmukh. A, An astute professional with around 7 years of experience in Information and Technology. I Possess knowledge computer hardware, MS out-look Configuration, Microsoft Product Applications, and other networking peripherals. I am expertise in Good efficiency in joint mobilization and manipulative techniques in different orthopedic conditions. I possessed proactive attitude and have proven track record in imparting training to team by using learning theories & instructional strategies. I am prudent, disciplined and self-motivated with excellent interpersonal, communication and organizational skills. I believe in surpassing my potential time and again. New challenges motivate me and my work is my passion. I’m always open to conversation, networking with like-minded professionals or discussing future prospects. Connect with me on Linked In or contact me at bhagyashri.d26@gmail.com

  • Education

    • Pune board

      2001 - 2003
      12 th science

    • Savitribai Phule Pune University

      2003 - 2006
      Bachelor of Science (BSc) Chemistry

  • Experience

    • Reliance Global COM Pvt. Ltd

      Nov 2007 - Nov 2011
      Technical Support Engineer

      Handling & responding internal quires via phone & email for Reliance Global COM across world.

    • Reliance Communications

      Nov 2007 - Nov 2011
      Reliance Globalcom Pvt Ltd

      • Handling & responding internal quires via phone & email for Reliance Global COM across world.• Installing office related software’s like MS office 2003, MS office 2007, Java, Jinitator, Spark,Remedy6.3, R-Phone, Reflection, cpulse, Oracle ADI , SAP 6.40, SAP 710, IE Support etc. and many more used by Global COM employee.• Providing level one troubleshooting and coordinating with second level engineers to resolving the issue which were escalated to them.• Working on various tools like Remedy, Putty, Oracle ERP, Active Directory, Spark and Microsoft exchange 2007etc.• Creating User ID, Windows id in RGCOM Domain, Spark ID, Remedy ID, Ozone ID, Intranet ID, Document ID, Oracle ID, outlook ID etc.• Microsoft Exchange server: installation, account configuration, making restoration of files, repairs damaged files, data transfer, web mail access etc.• VPN : Cisco VPN client installing, configuring, user id and password creation and troubleshooting• Preparing daily back up report for UK servers using VERITAS net backup tool.• Monitoring various application related server. In case any outage following level 1 troubleshooting for the server after that in case any major issue taking the help of sever owner resolve the respective issue. Show less

    • Since Dec’11 Doyen Infosolutions Pvt. Ltd

      Dec 2011 - Dec 2012
      IT Infrastructure/ Networking /System Administration / Technical Support

      Handling & responding internal quires via phone & email for IFFCO users.Working as ERP helpdesk L1 engineer.Creating of user in EBS production and test instance.Handing over assignment of responsibilities to user reset password and provide functional knowledge to the users.Creating tickets for L2 and take follow up for urgent resolution.Building the users expenses in i-expenses, and also guide to user about HRMS module in oracle.Installing of various kind of software troubleshooting of PCS, network issues of LAN & printer related problem.Working with technical lead to pull out the EBS reports and to pull out the discoverer report.Handling share point for saving report output to help the users.Working on client site IFFCO (Largest FMCG Company in UAE) as Oracle ERP Support Executive:Handling all desktop & laptop related queriesConfiguring and troubleshooting Mails on system.Performing User creation, deletion, given rights group policy assigns & reset login passwords.Managing installation and configuration of MS-outlook and troubleshoot outlook related problems.Troubleshooting the problems with PC, printer, network and software.Managing daily calls and updating the same in calls checklistRemote solution thought Microsoft remote control MSTSC, Radmin, NET MEETING and Team Viewer control. Show less

    • Doyen Infosolutions Private Limited

      Dec 2011 - Dec 2012

      While working with this organization I have gained knowledge of Handling & responding internal quires via phone & email for IFFCO users. Working as ERP helpdesk L1 engineer. Creating of user in EBS production and test instance. Installing of various kind of software troubleshooting of PCS, network issues of LAN & printer related problem. Working with technical lead to pull out the EBS reports and to pull out the discoverer report. Managing installation and configuration of MS-outlook and troubleshoot outlook related problems. Troubleshooting the problems with PC, printer, network and software. Managing daily calls and updating the same in calls checklist Remote solution thought Microsoft remote control MSTSC, Radmin, NET MEETING and Team Viewer control. Show less

      • Oracle ERP Support

        Dec 2011 - Dec 2012

      • Oracle ERP Support

        Dec 2011 - Dec 2012

    • Tata Consultancy Services

      Jun 2015 - now

      • IT Analyst

        Apr 2018 - now

      • System Engineer

        Jun 2015 - Aug 2022

  • Licenses & Certifications

    • ITIL INTERMEDIATE in service operation

    • ITIL® Foundation Certificated in IT Service Management

      Sept 2014