Michael Davies

Experience

• 

  Hudson's Bay

  Jul 2005 - Sept 2008

  • Program Development, Implementation, Training and Support for the largest Department Store Chain in Canada• As Territory Trainer for the Province of Ontario, duties included supporting the retail stores with the training and development of our extended service warranty program and our appliance and electronics installation programs• My role was to assist the store leaders and sales teams with delivering an Extended Service Plan Close rate of 6% of overall Sales, this translated into $16 Million in Sales • Delivered over $600 000 in additional revenue over the first 18 months, through the development and implementation of our Appliance and Electronics install programs in the Ontario province• Developed training and incentive programs to drive sales as well as developed reporting to track the performance of the programs• Facilitated training workshops and product knowledge sessions with both internal and external stakeholders• Conducted store visits and assessed stores performance, identified training and support requirements and delivered plans to address• Delivered end to end review of the program details and benefits with Sales and Management teams• Delivered one on one and group coaching focused on selling techniques and closing the sale • Managed sales and performance for approximately 60 stores across the greater Ontario province with additional responsibilities covering Western Canada and Alberta• Was on track for promotion to National Training and Development Manager for the Extended Service and Installation Programs Show less • As Sales and Operations manager, I was responsible for the day-to-day management of the sales, receiving and shipping departments of a 70-000sqft clearance warehouse• Delivered an increase of turnover by $ 2 million in sales per year• Managed the sales associates, warehouse, and office staff compliment of about 40 employees• Managed all scheduling, managed, and maintained budgets and delivered performance management and discipline reporting as required• Responsible for all store recruitment and training of all team members, this included both new hires and ongoing development for existing staff members • My role included management and facilitation responsibilities of all health and safety requirements and training for the health and safety committee• Delivered Health and Safety audit reports in compliance with Health and Safety risk analysis for both Corporate and Health and Safety Canada • Coordinated all Inventory management activities including stock transfer, shipping, returns, repairs, and stock take• Developed and implemented marketing strategies and coordinated advertising with internal and external partners• Improved on time delivery performance to over 80% after completion of route and inventory analysis Show less

  • Senior Territory Sales and Services Manager

    Apr 2007 - Sept 2008

  • Senior Sales and Operations Manager

    Jul 2005 - Apr 2007
• 

  Pick 'n Pay

  Mar 2010 - Aug 2010

  Senior SAP Trainer / Facilitator

  • Responsible for SAP Retail Training and Assessing on behalf of Pick and Pay Corporate Offices for all PNP Franchisee Stores• Training of Store Owners, Store Managers, and staff of SAP R3 SAP Modules• Modules included: MM, Receiving, Stock Movements, Pricing, Stock Take and Replenishment as well Reporting• Duties also included the Training and Development of both computer and SAP skills• Was also responsible for the supervision of Assessments upon completion of training and determining competencies for the use of SAP• Was required to assess and complete all required paperwork for all participants• Proactively working with Pick N Pay Corporate HR Department to support scheduling and facilitation of all training needs Show less

• 

  Red Feather Consulting

  Feb 2011 - Mar 2011

  Senior Trainer / Facilitator

  Contracted to Facilitate Maths Literacy Resource Workshops across South Africa• Was required to travel to various provinces and facilitate workshops for teachers on the use of a mathematical literacy resource• Was also required to do demonstrations lessons on how to use the resource with learners in the class room• Responsible for the issuing of attendance certificates, evaluation forms and maintaining attendance registers for all workshops• Furthermore was responsible to compile reports regarding workshops based on attendance, venue and logistics• The Literacy workshops were facilitated with support and cooperation of the Department of Education, SAIA (South African Insurance Association) and FSB (Financial Services Board) Show less

• 

  Pick n Pay, Franchise

  Jun 2011 - Mar 2012

  SAP Retail Consultant

  • Duties included all SAP Retail training, development and process implementation Training modules included Procurement, Receiving, and Pricing, Stock Managements and Movements and reporting including BW (Business Warehouse)• Additional training delivered also focused on soft skills Customer service and general professional etiquette• Project managed implementation of Home Shopping with in the Mulbarton Family Store• Responsible for the management and coordination of the Home Shopping implementation including building preparations, procurement of all hardware and coordinating all contractors with installs of new hardware components• Duties also included Personal Assistant to the Franchise Owner, responsible for management of diary and meetings, ordering supplies and equipment as well as facilitating meetings and management project deadlines and deliverables as well as provide status updates and issue resolution• As part of the management team was responsible for the day to day running of the store, dealing with suppliers, customers and Pick n Pay Partners as well as managing dealings with Pick n Pay Corporate Head Office Show less

• 

  The Shoprite Group of Companies

  Apr 2012 - Jul 2023

  As a member of the Data Management team, my role is to manage a team of ETL Data Developers offering Data Migration, Data Extract, Data Profiling and Data Quality Development services to The Shoprite Group of Companies• Developed and Implemented Data Management framework and capability for The Shoprite Group• Project Managed the end-to-end delivery of Data Migration Projects for the Shoprite Group• Managed the delivery of all Data activities required for Projects. This included identifying Data Domains and Data Objects included in scope based on the project and stakeholder requirements• Delivered a Data Migration and Data Take on approach, which included documenting approach framework, managing the solution design, creation and management of project and cutover plans, and supporting cutover and migration activities• Created, updated and managed Internal WBS documents, including the Project Schedule, Internal Data specifications and Resource plans• Scheduled, Facilitated and attended all Project and Stakeholder meetings, provided feedback & updates on the data migration and status• Developed, Maintained and Updated status reports for Project and Stakeholder feedback sessions• Worked closely with the Technology Delivery Managers and Leads to review, validate, and sign off all technical developments • Managed delivery of Solution testing and sign off, whilst adhering to process and policy standards• Ensured that all tasks and activities delivered complied with all Data Policies, Legislation and adherence to Governance standards• Delivered a successful Migration and Cutover for one of Shoprite’s Business Units Master Data migrations from legacy systems on to our SAP Application. This included data profiling, data creation through transformation and data load of all associated data objects (Meta and Master Data) for just over 4000 Articles• Conducted lessons learnt post migration and cutover to document and deliver project close out documentation Show less • Managed data integration and data profiling of data for the SAP COR3 project towards the end of 2016• Managed and delivered data profiling and data cleansing to support the migration of data for data load and system cutover • Managed and delivered data quality approach and standards which delivered high quality data for transformation and cutover for SAP COR3 Project• Sourced and managed the data cleansing requirements from the Data Migration Implementation team, Master Data and Project work streams• Documented and delivered business and system integration data rules which were utilized for data profiling and data cleansing to facilitate data loads and enable smooth cutover of the systems• Ensured that Data rules were delivered and tested through SIT and UAT testing phases ensuring fit for purpose and governance was adhered to• Developed and delivered weekly status reports detailing the data cleansing deliverables and track progress• Delivered training to the Business users on the use of the data profiling tool (Information Steward) and the use of the reporting tools being used by the project• Facilitated weekly status meetings with the appointed business users to report on progress and address any issues and concerns encountered during the week, these sessions were also used to provide project feedback to the Business that pertained to the data loading and progress• Developed and delivered data quality reporting for the Project leadership teams as well as prepare a weekly executive sponsor status report detailing current state of the data cleansing progress, data quality and provided a risk matrix summary • As part of the implementing data profiling for the COR3 project, I was asked to drive data quality through data profiling and data cleansing for the broader IT project teams This was achieved through demos conducted using Information Steward and the analysis of data sources Show less • Assigned to support IT Project Manager with the setup of new Master Data quality team • Responsible for change management activities including, Impact Analysis, Stakeholder mapping, Communications and Training Requirements• Worked closely with the PM supporting the project plan to identify next steps required and ensure change management deliverables were met• Facilitated one on one reviews with the staff to document their development plans and identify training requirements• Developed a course curriculum for the Business department to support on boarding of resources• Developed necessary training material and facilitated training sessions• Managed OCM deliverables and provided status reports for both Project manager as well as to the OCM Team lead Show less • As team lead, I was responsible for the day-to-day management and delivery of the Business readiness team• Team deliverables included facilitation of all readiness activities for the CORE Projects (R2) Transactional Go live phase of the project• Business readiness was tasked with creation and delivery of all training end user training material as well as facilitation off all end user training both locally in South Africa and in the rest of Africa • As team lead, I was responsible for ensuring the team understood projects requirements, managed stakeholder engagements and facilitated the necessary meetings and communications required • Responsible for all recruitment, scheduling and management of the team as well as managed all team’s deliverables and work standards• Responsible to provide budgets and planning for all the training needs, including all resources and travel arrangements• Delivered status reporting for the Project team as well as input for Steerco meetings with updates on progress, planning and status• Facilitated meetings with the Business Stakeholders to manage requirements, confirm deliverables and agree sign offs• Developed, reviewed and approved all Communications pertaining to the project. Including Testing (UAT), Cutover and Go Live Show less • Joined the Shoprite Core Project training team as a SAP trainer with the responsibilities of facilitating and training of SAP Retail for the Shoprite Group• Facilitate training sessions for Shoprite End Users using a blended approach• Assisted with training material development and content development• Provided one on one support to the users during “GO LIVE” • Assisted in the development, organization and content for the instructor led training as well as electronic learning (E Learning)• Assessed user performance and ability through online assessments as well as observation and question exercises• Supported the Business Readiness team with training material development for second release• Actively involved in development, recording and delivery of training material and courses using ANCILE u Perform (SPP)• Also have experience in both Authoring and Administration of ANCILE u Perform functions Show less

  • Manager Data Migration and Services

    Jul 2019 - Jul 2023

  • Lead Data Quality Consultant

    Sept 2016 - Jun 2019

  • Change Management Consultant

    Jul 2015 - Sept 2016

  • Team Lead Business Readiness

    May 2014 - Jul 2015

  • Senior SAP Training Consultant

    Apr 2012 - May 2014
• 

  Alshaya Group

  Feb 2022 - Dec 2024

  In my role as Data Migration Project Manager, I was responsible for the following• Developed comprehensive migration plans, detailing scope, objectives, timelines, and milestones.• Coordinated with stakeholders to gather requirements and set project goals.• Identified potential risks and implemented mitigation strategies• Led cross-functional teams, including IT staff, business analysts, and third-party vendors• Assigned tasks, set priorities, and monitored team performance to ensure deadlines were met• Provided guidance, support, and feedback to team members• Assessed and analysed existing data structures, formats, and quality• Designed and implemented data mapping strategies to ensure system compatibility• Delivered data cleansing, transformation, and validation processes• Evaluated and selected appropriate tools and technologies for data migration tasks• Ensured selected tools met project requirements and integration needs• Executed data migration activities, adhering to timelines and quality standards• Successfully lead multiple Migrations and Cutover for Brands like (H&M, Boots, William Sonoma, Pottery Barn etc)• Conducted and delivered post migration check points ensuring data successfully migrated both in terms of Qualitative and Quantitative criteria• Monitored progress with regular status reports and updates to stakeholders• Addressed and resolved issues or roadblocks during the migration process• Coordinated with end-users to validate data and confirm successful migration outcomes• Maintained detailed project documentation, including migration plans, progress reports, and final outcomes• Documented lessons learned and best practices for future reference• Provided post-migration support to address issues or discrepancies• Coordinated with IT support teams to ensure smooth system operation• Conducted post-mortem analyses to identify areas for improvement and enhance migration processes continuously Show less • In my role as Data Migration Project lead I supported Project Managers and Data Migration teams with tasks associated with Brand Data Migrations• Supported Project Managers and Data Migration teams with tasks associated with Brand Data Migrations• Managed Project Schedules for Legacy brand data cleansing migrations and provided input to the broader Project Plan• Identified and developed automation tools for data quality checks and reconciliation reporting• Scheduled, facilitated, and attended all Project and Stakeholder meetings to provide feedback and updates• Managed the Data Migration JIRA Board, tracked all open tickets, and generated related reports. Developed JIRA Dashboards for enhanced reporting• Supported Cutover activities for data checkpoints, including data analysis and exception reporting reviews• Provided support for Hyper Care post Go Live• Managed Access requests for the Data team and third-party vendors, ensuring compliance with IT Policy and Procedure• Delivered weekly status reports to Senior Leadership• Collaborated on the strategic roadmap with the Data Management and Design team Show less

  • Project Manager

    Feb 2023 - Dec 2024

  • Project Lead

    Feb 2022 - Feb 2023