Robert Harper

Experience

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  Books A Million

  Feb 2001 - Apr 2010

  • Ensure optimal customer experience through service, conditions and merchandising• Responsible for all aspects of operations in up to 12 locations in Florida and Georgia • Develop budgets for labor and productivity• Generate store sales and maintain superior store conditions• Team based recruiting focused on developing new and existing team members for promotion• Develop and maintain external accounts via cold calling, warm accounts, and building relationships• Host and develop plans for events of up to 2,500 persons including coordination with local, state and federal authorities• Development of processes for maximum efficiency and fiscal responsibility and provide feedback to senior management and corporate executives • Direct monthly inventories and accountabilities• 2006 Internship included marketing, merchandising, buying, and all operational areas• Close, open and relocate stores Show less • Required dual role fulfillment: served as GM in home store, and DM in assigned training market• Ensure optimal customer experience through service, conditions and merchandising• Responsible for all aspects of operation in up to four locations• Collaborated with District Manager to develop budgets for labor and productivity• Generated store sales and maintained superior store conditions• Directed monthly inventories and accountabilities• Lead trainer within 10 store market• 2 month internship as Construction lead for major remodel and expansion of Bradenton, FL store• Responsible for all aspects of operations in assigned store• Hired, trained and motivated staff to maximize sales through customer service• Improved store conditions and maintained an accurate inventory• Raised store to top 10 sales volume Show less

  • District Manager

    Apr 2003 - Apr 2010

  • General Manager/Area Coordinator

    Feb 2001 - Apr 2003
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  Staples

  Dec 2011 - Jan 2015

  • Ensure optimal customer experience through service, conditions and merchandising• Responsible for selling atmosphere of store• Platinum customer service ratings on both CSAT and TSAT• Daily follow through on timeliness and integrity of technology services, confidentiality of information and data and adherence to state and federal laws regarding technology and services • Provide time for training of team and self to update knowledge base• Balance in-store and out-of-store services and schedules to ensure maximize effectiveness and coverage• Maintain all job duties of previous position• President’s Club 2012-2013 Show less • Ensure optimal customer experience through service, conditions and merchandising• Responsible for all loss prevention, office supply sales, customer service, recruiting, hiring, training, • Platinum customer service ratings, and top 1% in company (fiscal 2013)• Maintain all assigned areas above 91% compliance• Dual role as Sales Manager through May 2012• Generate store sales by building relationships, selling to the “market basket” standard, and focusing on margin versus quantity• Participate in account reviews for top 300 accounts• Review proposals, presentations, and pricing; coach team members to ensure the successful closing of business opportunities Show less

  • General Manager

    Sept 2014 - Jan 2015

  • Sales and Service Manager

    Jan 2013 - Sept 2014

  • Operations Manager

    Dec 2011 - Jan 2013
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  Skechers

  Jun 2015 - Jun 2017

  • Responsible for daily operations of assigned shifts• Trained and motivated staff to maximize sales through customer service• Provided feedback to General Manager, District Manager and Corporate to improve overall store operations• Receiving and merchandising of replenishment, new styles, and shipping of non-model stock• Organization/completion of floor sets and moves• Compliance with mall staff for special event weekends • Provided exceptional customer service by utilizing in-depth product knowledge to assist customers with various styles, fits, and technologies.• Conducted training sessions for new hires to ensure they were equipped with the necessary product knowledge and customer service skills.• Managed merchandising and stocking duties to maintain a visually appealing store environment.• Handled cash transactions accurately and efficiently to ensure a seamless shopping experience for customers.

  • Assistant Manager

    Jun 2016 - Jun 2017

  • Product Specialist

    Jun 2015 - Jun 2016
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  ALDI USA

  Jun 2017 - Nov 2024

  NSB: Raised YoY sales by $400,000/month through training, recruiting, SOP compliance, and taking a customer centric approach to all aspects of business.PC: Opened our second location in Palm Coast at the height of the pandemic in 2021.PC: Top 1% domestic sales.Created a maintaind a culture of development and promotion. Hired for district and maintained a top-level recruitment and turnover culture within store. Top 10 performer across domestic stores in sales, payroll management, customer service, turnover, efficiency, and task management.Successfully led store projects including opening new stores, reopening remodels, layout updates, and participated in three of the largest scale retail roll-outs in the world: Ahead Inventory Management, Spaceman layout upgrade, and MDU expansion (2nd store to roll out in company). Show less

  • Store Manager

    Sept 2019 - Nov 2024

  • Store Manager

    Aug 2019 - Feb 2021

  • Manager Trainee

    Jan 2019 - Aug 2019

  • Shift Supervisor

    Jun 2017 - Jan 2019