Divyanshu Dwivedi

Experience

• 

  Amazon

  Jun 2017 - Apr 2024

  • Managed a team of 25+ analysts specializing in data analysis, supervised their efforts and provided technical guidance or business process expertise • Developed and implemented strategic weekly key performance indicator targets, effectively motivating and incentivizing staff to consistently achieve and surpass set expectations.• Ensured maximization of productivity through regular supervision, targeted training, comprehensive analysis, and constructive feedback of performance data on a periodic basis.• Collaborated closely with program management and other global operations team leads to identify potential risks, proposing and implementing effective mitigation strategies.• Played a key role in enhancing existing tools in partnership with the Process Excellence (ACES) team and the technology department, aiming to improve quality, efficiency, and efficacy for cross-functional teams.• Spearheaded a large scaled operations project for Amazon bedrock service within a team of over 100+ professionals.• Initiated "The Bridge" program for team leads, focusing on best practices for operational goals and RCA/PTG presentations with leadership, received a 4+ rating from 73% of the team leads in the organization.• Created user stories for building new products, prioritized backlog, milestones and worked with the development team in scrum environment and delivered multiple products for operational excellence • Collected data on user behavior to analyze trends, and implemented data driven decision which improved amazon product’s accuracy from 70% to 90% and received accolade from customer VP• Built visually impactful dashboards in Excel, Power BI and QuickSight. Identified, measured and recommended improvement strategies for KPIs across APAC and EMEA sites• Created interactive and highly informative Power BI reports using power query and DAX functions to collaborate with stakeholders and Leadership Show less • Applied statistical tools to identify, analyze, and interpret complex data sets, enhancing the diagnosis and prediction capabilities of Amazon products, particularly in recognizing and understanding patterns and trends.• Mentored and coached junior team members, conducting regular assessments to identify knowledge and skill gaps, and implementing targeted corrective actions to foster professional development.• Orchestrated monthly staff meetings to disseminate updates, introduce process improvements, and align the team with shifting business priorities.• Conducted in-depth analyses of the friction rate in Amazon services within the Indian market, successfully enhancing accuracy for Hinglish place of interest queries from 25% to 75%.• Spearheaded a pivotal project for Local Information, achieving a significant 9% reduction in product failure rates, thereby enhancing customer experience and system reliability.• Oversaw team performance metrics, conducting evaluations and managing under-performers with appropriate measures to maintain high standards of productivity and quality.• Identified issues critical to clients and implemented strategic improvements to resolve the issues which improved operational efficiency by 20%• Created a dashboard using Power BI for the operations team which narrowed the productivity gap from 11% to 5% across a team of 100+ employees, evidencing strong leadership and operational management capabilities • Trained 16 full-time employees (FTEs) from the Bucharest (OTP) site on the India machine learning operations project, consistently achieving efficiency and quality targets to meet customer expectations. Show less

  • Manager @ Product Operations

    Nov 2021 - Apr 2024

  • Team Lead/Sr Data Analyst @ Product Operations - Amazon QuickSight | SQL | Operations Project

    Mar 2019 - Nov 2021

  • Data Associate @ Product Operations - Excel | SQL | Project Onboarding | Quality Management

    Jun 2017 - Mar 2019
• 

  PW (PhysicsWallah)

  May 2024 - now

  Program Manager - Online Business Operations

  ● Established quality standards and performance metrics to measure the effectiveness of operational processes● Consistently monitored key performance indicators (KPIs) and performance trends to identify deviationsand areas for improvement● Implemented quality assurance mechanisms and corrective actions to address process deficiencies and ensure compliance with standards● Collaborated with cross-functional teams to develop and implement standardized processes and procedures● Drive efficiency through product/process interventions/improvements● Promoted a culture of continuous improvement and operational excellence across the organization● Facilitated multiple training sessions and workshops to educate team members on process improvement methodologies and tools● Utilized data analytics tools and techniques to analyze operational data, identify patterns, and derive actionable insights● Prepared comprehensive reports and presentations to communicate findings, recommendations, and progress on process improvement initiatives● Collaborated with stakeholders and business analysts to develop dashboards and visualizations for real-time monitoring of process performance● Lead change management initiatives to ensure smooth implementation of process improvements and organizational changes● Partnered with stakeholders at all levels of the organization to gain buy-in and support for process optimization initiatives● Monitored end to end change adoption and facilitated training and support mechanisms for successful implementation Show less