Deepak Chatur

Experience

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  Tata Communications

  Dec 2009 - Jun 2014

  Network Executive

  • Coordinating with NOC and Operation team for commissioning. • Contact the Field Engineer at the specified time and ensure all circuits are tested fully and that the failover solution works if applicable. • Accounted for weekly calls with the customers to update them with the progress & future schedule. Also ensure system closure of service delivery for correct billing.• Develops and presents project documentation with all project stakeholders. • Performed circuit planning, configurations, migrations & testing on SDH, ETHERNET, DWDM platform. • Maintaining customer service level agreement. • Worked on Equipment's like TEJAS, ECI, CIENA, HUAWEI & ALCATEL MUX, TURIN, TA200. Also hands on internal database like Crammer, Viznet & Automation tool ACE. Show less

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  Reliance Communications

  Jun 2014 - Dec 2017

  Assistant Manager

  • End to end service delivery by coordinating with NOC and Operation team for commissioning. • Coordinate the Manpower and Resources at right place and right time reviewing the efficiency and effectiveness of service delivery. • Contact the Field Engineer at the specified time and ensure all circuits are tested fully and that the failover solution works if applicable. • Accounted for weekly calls with the customers to update them with the progress & future schedule. Also ensure system closure of service delivery for correct billing. • Develops and presents project documentation with all project stakeholders. • Maintaining customer service level agreement. • Worked on Equipment's like TEJAS, NORTEL, MARCONI. Also hands on internal database Clarity & automation tool CNMS. Show less

• 

  Infosys

  Jan 2017 - now

  Project Manager

  • Lead the projects from initiation to the closure of the project. Major tasks included: Project Kick-off, Stakeholder management, maintaining project documentation. • Hands on experience on project planning, risk assessment and mitigation (risks, actions, issues, dependencies and changes), project reports, presentations, organize meeting and capture MOM Planning project schedule by conducting meeting with key stakeholders to understand their activities and estimates, dependencies & resource availability. • Develops project plan and schedule, agreement, and proposal and ensures timely completion of project, within budget. • Conduct sign off (Kick-off) meeting with external stakeholders and set the expectation for in scope and exclusions. • Develops and presents project documentation with all project stakeholders. Establishes and reviews business control requirements. • Manage project constraints by efficient conflict management to ensure project deliverables are achieved without any confusions. Allocate the task & activities to project coordinators. • Maintain project documents like reference document, lessons learnt, risk register, stakeholder register, communication/escalation matrix and ensure that they are saved in project repository. • Maintain project governance and publish project status reports to keep everyone updated as agreed during kick-off meetings. • Closing the project and release resources, calculate project cost and complete closure formalities by taking formal approvals from Project/Program manager. Show less