Luana Farah

Experience

• 

  Banco Votorantim

  Mar 2008 - Aug 2017

  HR Business Partner

  • Successfully led and managed Wealth Management & Services, Treasury, Technology, Credit, and Auditing areas, demonstrating strong strategic thinking and decision-making abilities.• Conducted Leadership development focus groups to identify needs and opportunities, contributing to the professional growth of the leadership team.• Implemented key talent mapping and Succession Plan based on Learning Agility, ensuring a pipeline of capable leaders for future roles.• Spearheaded change management initiatives with Senior Leaders, driving a successful culture change process.• Monitored and reported all areas' people KPIs, including turnover, education, leadership, and training, ensuring data-driven decision-making.• Achieved a significant increase in communication satisfaction from 37% to 89%, and remuneration satisfaction from 20% to 75% in employee engagement surveys.• Successfully implemented a new compensation model, tying individual and team performance to financial outcomes. • Developed a performance-based remuneration model that contributed to a potential gain of up to 20% above current earnings, directly tied to individual and team achievements. Show less

• 

  SulAmérica

  Aug 2017 - Jul 2021

  HR Business Partner Manager

  • Elevated leadership across all professional levels through impactful coaching techniques and feedback mechanisms, contributing to the organization's leadership excellence.• Pioneered the follow-up and reporting of critical People KPIs such as Turnover, Training, Leadership, and Diversity, empowering data-driven decision-making at the executive level.• Drove optimal recruitment processes and identified internal mobility opportunities, strategically managing Recruiting KPIs to ensure streamlined operations.• Spearheaded innovative solutions supporting the company's cultural and digital transformation, revolutionizing performance management processes.• Collaborated with CI&T partners to revolutionize onboarding, recognition programs, and compensation models, contributing to a remarkable surge in satisfaction research from 35% to an outstanding 95%.• Successfully led a game-changing engagement initiative at Sulamerica, propelling satisfaction indicators from 63% to an impressive 93%.• Delivered consistent annual growth in engagement indicators, surpassing the ambitious 20% annual target increase. Show less

• 

  PicPay

  Aug 2021 - Dec 2022

  Head of Human Resources

  • Successfully led a team of HRBPs and recruitment professionals, dedicating substantial time to retention strategies and expediting recruitment processes.• Designed and executed a cutting-edge HR strategy for the B2C business unit, strategically aligned with organizational goals.• Implemented key performance indicators (KPIs) and conducted result-oriented meetings, actively participating in weekly leadership meetings to track progress and address emerging issues.• Established a resilient framework for managing personnel budgets, meticulously devised and executed hiring plans, and systematically monitored key performance indicators to inform strategic decision-making with precision.• Crafted and executed impactful employee engagement initiatives, elevating collaboration and fostering a culture of teamwork.• Executed a groundbreaking action plan dedicated to the development and retention of high-potential talent, ensuring a robust and sustainable talent pipeline.• Spearheaded an action plan resulting in a remarkable surge in engagement survey scores from 53% to an outstanding 84% within a brief 3-month span.• Strategically led a swift organizational restructuring, aligning personnel and filling 105 roles within 100 days. Streamlined hiring processes, implemented effective referral programs, and adapted recruitment strategies quarterly to accommodate sustained growth, particularly in the competitive technology sector. Show less