Deep Enrich
Chaimaa Rezzat
Salesforce Business Analyst
2000 followers
Cergy, Île-de-France, France
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About me
Business Analyst Salesforce / Consultante | certified ADM01 I PSM1 | Omnistudio Consultant | Service Cloud Consultant | Sales Cloud Consultant
Education
Lycée anisse
-Baccalauréat Science physique chimie
ISCID-CO
2017 - 2018PGD International Management and Business Studies
Trailhead by Salesforce
2021 - 2022
Université du Littoral Côte d'Opale
2017 - 2018Master's degree International Management and Marketing
ENCG Casablanca
2013 - 2018Master's degree Marketing digital
Experience
Capgemini chez AGEFIPH
Jan 2022 - Jan 2022Salesforce Business AnalystUnderstand the needs of the business and its stakeholders.Analyze and document business processesCreate a detailed business needs analysisRecommend solutions to improve the effectiveness and efficiency of business processes.
CAPGEMINI chew AMC FU
Jan 2023 - Jan 2023Salesforce Business AnalystManaging scoping workshops.Creating documentations and reports.Introducing Sales Force Non Profit to the customer
L'Oréal
Jan 2023 - Jan 2024Salesforce Business AnalystGathering of needs and user requirements and writing of user stories in Service Now. Participating of the analyse and the prioritization of the backlog. Analyze and resolution of bugs/incidents. Animation of technical groomings : solutionning and estimations. Tracking developpers and testers. Knowledge transfer to the technical team.Preparation of documentation.
Mobilize Financial Services
Jan 2024 - nowBusiness Analyst / scrum master
Licenses & Certifications
Salesforce sales cloud
SalesforceApr 2023Salesforce certified administrator | ADX201
SalesforceMay 2022Service Cloud Consultant
SalesforceSept 2022Salesforce certified marketing cloud engagement administrator
SalesforceNov 2025Salesforce OmniStudio Consultant
SalesforceAug 2022- View certificate
Professioanl scrum master PSM1
Scrum.orgOct 2021
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