Laura Chanoux

Experience

• 

  Michigan Pops Orchestra

  Jan 2009 - Apr 2011

  Oversaw publicity strategies, personnel management, and the creation of orchestra budgetsRepresented the Michigan Pops to outside parties and the University of MichiganOrganized the planning, staging, and production of the Michigan Pops' twice-annual concert Managed orchestra publicity efforts to schools, day cares and retirement homes Created the soloist competition for Ann Arbor high school musicians

  • Executive Director

    May 2010 - Apr 2011

  • Outreach Director

    Jan 2009 - May 2010
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  Askwith Media Library

  Sept 2009 - Apr 2011

  Media Services Student Assistant

  Developed customer service and problem solving abilities while working with faculty and students

• 

  Sweetland Center

  Sept 2009 - Apr 2011

  Peer Writing Tutor

  Discussed and edited student written work, offered tutoring at all stages of the authorship processProvided written feedback to student work through the center's Online Writing Lab

• 

  Audencia School of Management

  May 2010 - Jul 2010

  Service Concours Intern

  Developed professional French language skills while working in the school's admissions departmentCoordinated application exams for several hundred students over a three week period

• 

  The University of Pennsylvania Press

  Jun 2011 - Aug 2011

  Business & Administration, and Marketing Intern

  Assisted in granting permissions for reproductions of Penn Press materialDrafted contracts and letters to foreign publishers and literary agents in both English and FrenchPerformed administrative tasks to support the Rights Administrator, gaining familiarity with FileMaker Pro and Excel as well as the communication systems within the pressWrote the press release for Why Don't American Cities Burn? by Michael B. Katz

• 

  Northwestern University

  Feb 2013 - Oct 2015

  Collaborated with colleagues on biweekly sprint planning in Agile environmentDelivered research findings to senior leadership on strategic questions, including a comparativeanalysis of Weinberg College, analysis of changes to the leave of absence policy, and recommended policy for dual-career hiringProvided project and administrative support to the Associate Dean for Academic InitiativesActed as the primary contact for external vendors and advocated for Weinberg departments and programsRepresented Weinberg College on university-wide committees to select preferred vendors for computer hardware, computer peripherals, and multifunction printersManaged Weinberg IT's $450,000 budget and provided support for staff and faculty technology purchases Show less Ensured completion of onboarding process for more than 100 incoming faculty, assisting withquestions about appointments, salary, and Weinberg College policiesPrepared review websites for Continuing Lecturer Faculty promotion and reappointment committees using Adobe Contribute and SES ReportsSupported the annual salary review and teaching-track promotion review processes for theCollege, entrusted with handling of sensitive salary, personnel, and appointment informationGained familiarity with faculty leaves, new appointments, student prizes and scholarships Show less

  • Department Assistant, Weinberg IT

    Sept 2013 - Oct 2015

  • Program Assistant, Weinberg College of Arts and Sciences

    Feb 2013 - Sept 2013
• 

  University of Michigan

  Nov 2015 - Aug 2018

  In a chief-of-staff-style role reporting to the Faculty Director and the Managing Director, I managed and implemented process improvement projects, strategic planning, and collaborative initiatives for the leadership team of 17 regional studies programs.- Researched, conducted interviews, and proposed a strategic organizational development plan for the Institute’s growth into its own school of international affairs over a 10-year period.- Improved response time for queries to central management team by taking on responsibilities previously under the Managing Director’s purview, including expense and HR approvals for 30 staff and faculty.- Increased faculty applications for $25,000 Enterprise Fund grants from 2 to 11 in one year through targeted promotion and applicant coaching, leading to an increase in funded projects from 1 to 6.- Initiated, planned, and won approval to restructure the Enterprise Fund to clarify vision, publicity strategy, and applicant audience, resulting in higher-quality applications and funded projects.- Created a financial proposal to the Dean for funding levels that would maintain and grow centers’ activities without future grants, allowing the Dean to begin making post-grant plans.- Coordinated major lectures and panels on current events, including round tables on international justice, the Zika virus, Venezuela, and European political shifts. Show less - Chaired six-member Global University Symposium planning committee and won a $7,000 grant to host a major one-day conference as part of the University’s bicentennial celebration. - Coordinated a national search for a new faculty director of the Weiser Center for Emerging Democracies.- Restructured the annual appointment process for faculty directors.- Conducted competitive market research on masters programs at peer institutions, laying the foundation for the Master's in International and Regional Studies that launched in 2018.- Coordinated panel discussions and headline lectures for the International Institute, collaborating with Michigan faculty and guest speakers to create effective, informative events. Show less

  • Operations Lead, International Institute

    Mar 2018 - Aug 2018

  • Project Coordinator, International Institute

    Nov 2015 - Mar 2018
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  Booklist Publications

  Sept 2016 - now

  Freelance Reviewer

  Reviews two books per month in both fiction and nonfiction for the American Library Association

• 

  Blue Cross Blue Shield of Massachusetts

  Jun 2019 - Aug 2019

  Internal Consulting Intern, Business Consulting Group

  During an internship with the Business Consulting Group within BCBSMA, I partnered with department leadership to improve core business operations.- Coordinated with stakeholders across 3 business units to define support models for new vendor relationship, preparing one of BCBSMA’s Member Service teams to respond to 50% increase in call volume.- Analyzed business impacts of caregiving and presented to senior leadership on best practices for supporting employees who are caregivers.

• 

  MindEdge Learning

  Sept 2020 - now

  As a member of the senior leadership team, I oversee organizational strategy, business operations, resource allocation, and people operations plans for an edtech company.- Builds strong cross-functional relationships to maintain collaborative company culture and acts as a trusted resource for staff across the organization.- Implemented a price increase across a subset of courses to increase cross-catalog revenue, conducting market research and managing communications across a network of 300+ resellers.- Acts as trusted subject matter expert to external clients, providing insight into financial processes and translating technical integration options to non-technical audiences. Show less I managed business and customer support operations for an edtech company. I advised on process development, business planning, and project implementation.- Manages the Support Operations team with a monthly support ticket resolution rate of 99%; grew team from one to four members and oversaw integration of acquired company’s support operation.- Improved end-of-quarter financial processing for 300+ accounts, reducing time to close by 30%.- Coordinated communication between major external client and engineering team in the lead up to new partnership launch, incorporating client feedback, managing expectations, and serving as a subject matter expert on MindEdge reporting and enrollment processes.- Partners with C-suite to provide data analysis for company-wide strategic planning, including revenue and enrollment trends and promotional strategy outcomes.- Led cross-functional project with editorial, creative, and IT team to translate 10 course Frontline Manager Certificate into Spanish; selected and managed relationship with external translation vendor. Show less

  • Vice President of Operations

    Apr 2024 - now

  • Director of Operations

    Sept 2020 - Apr 2024