Glenn C.

Experience

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  AMADA AMERICA, INC.

  May 2013 - Apr 2015

  Business Analyst
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  Advanced Design Technology Ltd.

  Apr 2014 - Jun 2015

  Delivery Lead
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  Kurtosys

  Jun 2016 - Jan 2017

  Project Manager

  Sell side project lead providing client facing aggregated API data solutions & capabilities to Asset & Investment management firms to create Investment reports, digital KIIDDs, Investor portals, interactive investment portfolios, digital ESG communication reports and other fact sheets • Owned each business case creation, plan and full agile execution working with external consulting teams • Onboarded Triodos Asset Management, Redwheel and JP Morgan (JP Morgans fund center).

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  ARKK

  Jan 2017 - Jul 2017

  Business Development Executive

  Responsible for implementing the firms core tax and regulatory reporting platform within Banks and Asset Managers to ensure compliance with HMRC and AIFMD reporting regulations.• Led the strategic development and execution of the technology plan• Led the integration of the SaaS platform into clients' existing workflows and operating models.• Successfully onboarded clients; Deutsche Bank and CMC Markets

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  Capco

  Jul 2017 - Nov 2022

  Management Consultant
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  HSBC

  Aug 2017 - Nov 2022

  Led a sensitive acquisition of UK staff responsibilities to Asia to reduce and save on UK market FTE headcount.• Accountable for each markets Tech plan and the overarching Business program plan• Oversaw all RAIDs, PIDs, BRDs, workshops, solutionising sessions, standups, JIRA, Confluence • Managed a small team of onshore and offshore BA & PM resources.• Led the engagement with front end developers, architects engineering and system SME resources• Led the FTE benefits investment case, resulting in the realization of $11 MM in annual savings. Show less Reduced the client onboarding time to HSBC by over 50%. With key accountability, I led all communication, technology plans, ROI and the business case for 6 global markets; UK, Spain, Hong Kong, Mexico, Canada and India• Implemented a new back-office UI, doc & data management system, language management tools. API • Implemented APIs, KYC and a Legal/RC screening platform• Owned and managed the MVP for each market, including all user story refinement and sprint • Managed a team of 6 BAs and 50+ ring fenced IT resources.• Co led the embedment of Agile (SAFE) framework for the program overseeing all Epic & User stories• Played a key role in training senior leadership and managing JIRA for efficient project management.• Hosted workshops, critical solution brain storming sessions from idea stage through to UAT & Go-live Show less Deployed by the consultancy to replace a contract program manager overseeing 12 key streams of work. Accountable to increase product fees to all 700k UK customers generating $30 MM pa in additional revenue. • Successfully led the communication strategy to dispatch 2MM+ customer letters via HSBC channels• Led 3 major IT core banking data migrations, managed 3 ITPMs and 50+ IT resources• Shaped a 40 FTE telephony contact team to provide proactive engagement of the increased fees• Oversaw all UAT testing and go-live for the clients switch over including all PVT and roll back plans. • Led the re integration of all back office leveraged services into other core channels Show less Responsible for 3 projects with a budget of $3MM; to setup 3 offshore client contact centers for the purpose of offshoring UK resources to decrease costs and implement a follow the sun operational model. India, Mexico and Hong Kong• Led 3 offshore PM teams to define requirements, assess technology, operations, vendors and resources• Led the design and deployment of BAU telephony systems such as IVR, Genesys, CRM and RTB software• Worked closely with HR post execution to alleviate onshore resource / transition to other functions • Implemented performance monitoring and reporting mechanisms into core banking systems • Oversaw all program level governance and reporting to SteerCo and senior sponsors. Show less Led 5 projects of work into the banks new core payments platform HSBCnet as part of a wider initative to replace the legacy core banking platform which serves over 500k customers daily. I was responsible for 5 streams; New Help Centre, Cyber Security Centre, Adobe AEM (Vendor), Payment tools and Commercialisation• Onboarded Adobe into the core platform to utilise Adobe’s AEM key capabilities• Led the BA team to utilize and adapt existing workflows into the new digital (NewUI) platform• Created a new Help Center for customers, leading a content team to introduce over 100+ videos• Created new platform tools to provide payment cut off information, API driven spot FX data• Integrated a GCHQ to HSBC cyber security news feed and ‘report an incident’ functionality.• Managed the global roll out of newly launched products in 6 languages across 45 markets.• Led the development road map and established reporting metrics/customer tracking mechanisms. • Managed all offshore IT development, onshore BA teams and vendor engagements Show less

  • Program Manager

    Jul 2022 - Nov 2022

  • Program Manager

    Jan 2022 - Jul 2022

  • Project Manager

    Jun 2021 - Dec 2021

  • Program Manager

    Jan 2021 - Jun 2021

  • Project Manager

    Oct 2020 - Dec 2020

  • Project Manager

    Sept 2019 - Sept 2020

  • Program Manager

    Aug 2017 - Aug 2019
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  Citi

  Nov 2022 - Mar 2024

  Program Manager

  Accountable to exit the UK consumer client base as part of a 2023 major initiative to close down the UK retail bank and merge target market clients into the Private Bank. • Program managed 11 streams of work to success/closure• Designed & ran the client communication strategy & CDD through Citi channels • Developed the exit strategy to offboard all UK cash & liquidate Investment client assets• Lead the vendor on-boarding of Pay.UK. A payments switch provider• Responsible for all project plans, governance, reporting collateral and business outcome cases.• Managed all customer fairness, principals and regulatory responsibilities• Worked closely with key sponsors to provide continuous regulatory engagement; OCC, FCA, PRA & JFSC. Show less

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  UBS

  Jun 2024 - now

  Director - Asset Management Technology