David LaLomia

Experience

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  Gillogly Chevrolet

  Jan 1984 - Jan 1996

  General Manager

  Progressed through increasingly challenging and high visibility from sales and service leadership roles to GM• Reviewed daily Sales and Service transaction reports. • Evaluated monthly revenue and prepared monthly financial statement • Met with department managers to review Customer Satisfaction issues and concerns. • Maintained working relations with key community leaders. • Provided support to sales team as necessary and assisted customers • Evaluated performance of all department managers with weekly feedback • Motivated, led and developed personnel to achieve monthly and annual sales goals and objectives. Show less

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  GE Capital

  Feb 1996 - Dec 1999

  Director, Call Center Group Operations

  Managed the timely collection of portfolios of 30+ clients totaling up to $3M in collections monthly. Led collection teams comprised of 17 managers and more than 230 associates at two locations. Increased, and/or maintained, top client rankings on a consistent basis. Ensured steady application of procedures, policies, and personnel practices. Developed, implemented, and analyzed strategies and processes related to collection activity. Identified and implemented process and system improvements while maintaining client focus and regulatory compliance. Assisted in the start-up of additional collection sites. Show less

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  GE Capital

  Feb 2000 - Apr 2002

  Process Improvement Manager / Quality Six Sigma Black Belt

  Led company-wide communication efforts as Project Manager and Black Belt leader for multiple cross-functional process improvement teams. Charged with the redesign and re-launch of the Change Acceleration Process (CAP), process which identifies team members adverse to change and resells them on team goals and objectives. Advised on client letter and call strategy. Assisted in the creation, and facilitation, of the Communication and Quality Councils. Reported to the President with dotted line responsibility to the Director of IT. Show less

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  Honda / Aon Consulting

  Apr 2002 - Apr 2004

  Consultant /Process Improvement

  Consulted and coached American Honda and Acura dealership personnel in the development and integration of EXCELL; a Customer Satisfaction Initiative designed to improve Customer In-Dealership Experiences. Successfully facilitated small group meetings and observation of dealership daily activities; benchmark similar industries to communicate the basic elements of the EXCELL initiative. Fostered the development of cross-functional learning teams by developing a conduit between general management and frontline employees. Developed and managed strategic regional market accounts. Maintained weekly Prevention Meetings at America Honda and Acura dealerships. Completed EXCELL Process Maps for the 13 Key dealership processes in each assigned dealership. Established Problem Solving Processes as a method to evaluate customer feedback in all regional accounts. Developed strong working relationships with American Honda personnel, which helped further the EXCELL initiative. Show less

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  GM / Maritz

  Jan 2004 - Jan 2008

  Facilitator / Consultant

  Responsible for working with SFE dealerships/retail facilities to continuously improve performance and develop skills that help maximize Return on Investment in both fixed and variable (service) operations. Four key processes designed to help accomplish these goals: Performance Management – formal appraisal and feedback process that evaluates past performance and sets expectations for future performance. Development Planning – focus on developing and enhancing the skills required for departmental personnel to reach CSI goals and financial objectives. Relationship Management - involves working to build and maintain friendly, warm, high trust relationships and networks of internal and external business contacts. This involves acting with integrity and a respect for others and an ability to demonstrate teamwork. Produces Results - involves maintaining optimal levels of SFE process improvement activity that positively impact the financial/business performance of dealerships. Remains current with every store’s status on key measurements (e.g. CSI performance, sales trends, profitability, etc.), isolating problem areas and encouraging the dealership to focus on active resolution. Other responsibilities include but are not limited to: Provide input on performance objectives, dealership development goals/activities Actively participate in performance and development discussions with dealership management team Solely responsible for dealership growth/development in sales, profit, and CSI . Show less

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  Boys and Girls Club of the North Towns

  Jan 2007 - Jan 2008

  Member of the Board of Directors

  Attending board meeting.

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  Ford / Maritz

  Nov 2011 - Mar 2018

  Retail Growth Specialist for Ford Service Advantage Program

  Specializing in OEM initiatives for in-dealership process improvements to drive retail growth,retention, and customer satisfaction. Focus on in-depth, intensive performance improvement engagement that combines assessment, observation, coaching and training within Ford's Pittsburgh Region. Providing operations consulting and branded customer experiences specializing in improved customer contact processes, retention best practices, greater departmental efficiency, profitability and effectiveness. • Increased service revenue by an average of 8% across all dealerships during one-year engagement intervals.• Authored dealer-specific action plans and installed major service processes from appointment to delivery and follow-up. Show less

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  FCA Fiat Chrysler Automobiles

  Jan 2017 - Dec 2018

  Customer Experience Specialist Mid Atlantic Business Center

  Responsible for impacting the consumer experience for purchase & delivery, as well as the service experience. Utilize gap analysis, performance improvement, organizational & leadership development as well as coaching, facilitation and training techniques. Provide focused consulting and coaching services to Chrysler, Dodge, Jeep, Ram and Fiat dealerships to increase profitability, customer advocacy and compliance to earn the Customer First Award for Excellence.

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  Todd Judy Ford

  Jan 2018 - Jun 2019

  Operations Director

  Lead the Parts, Service and Body Shop Operations at all Todd Judy Ford Dealerships in the Charleston, Marmet and Huntington West Virginia Areas

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  Ford Motor Company

  Mar 2019 - Mar 2023

  Service Capacity and Readiness Manager

  * Organize and Drive Dealership Technician Recruiting and Retention* Identify Service Capacity Needs * Evaluate and Work to Improve Dealership Retail Service Readiness

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  Hyundai Motor America / MSXI

  Nov 2022 - now

  Service Capacity Coach