Virginia Ndege

Experience

• 

  The Newmark Group

  Sept 2019 - Apr 2021

  Human Resources Assistant

  Recruitment full cycle and ensured a well-structured on-boarding process.•Coordinating and scheduling job interviews and assisting in interview processes.•Coordinate and Conduct orientation and induction of new hires.•Open new employee files and ensuring all required documents are included.• Answer and respond to joiners, movers and leavers queries.•conducting background checks, formulating strategies to retain employees.•Contract management, Conducting exit interviews•Coordinating and conducting training session for joiners and movers.•Compiling, analyzing and presenting daily and weekly reports.•Develop relationship with universities and colleges to get graduands for internship programs•Coordinating and participating in organizing training, virtual conferences, promoted and marketed conference events through social media.•Employer branding and digital marketing. Show less

• 

  ISON Xperiences

  May 2021 - Jan 2024

  Inbound Customer Service Representative

  • Respond to customer inquiries via phone, email, and live chat, ensuring prompt and professional service.• Provide first-level technical support for IT products, software, and services, escalating complex issues to the appropriate teams when necessary.• Troubleshoot common technical issues related to software applications, network connectivity, account access, and system configurations.• Guide customers through product setup, usage, and troubleshooting processes with clear and concise instructions.• Maintain a deep understanding of the company’s IT solutions, services, and policies to provide accurate and relevant support.• Log and track customer interactions, technical issues, and resolutions in a CRM or ticketing system.• Collaborate with technical support teams, developers, and product managers to improve customer experience and address recurring issues.• Assist in customer onboarding, providing training and guidance on IT tools and best practices.• Identify opportunities to enhance service quality, improve customer satisfaction, and suggest process improvements.• Stay updated on industry trends, company product updates, and emerging IT solutions. Show less

• 

  African Girls Can Code Initiative

  May 2024 - now

  Participant-United Nations Women Africa

  The African Girls Can Code Initiative (AGCCI), launched by UN Women and the African Union Commission (AUC) in partnership with the International Telecommunication Union (ITU), aims to equip young girls with digital and coding skills, fostering their participation in the technology sector. The initiative is driven by two key strategies: immersive coding camps and the integration of ICT, coding, and gender perspectives into national education systems.AGCCI also champions national media campaigns, highlighting female role models in technology, such as women in ICT and female educators, to inspire the next generation. Additionally, an interactive online platform connects participants with trainers and mentors, facilitating continuous learning, networking, and collaboration. Show less

• 

  Siemens

  Aug 2024 - now

  Siemens EmpowerHER Mentee Participant

  • Engaged in a mentorship relationship with Human Resources professionals• Enhanced my professional development that aligns with my career aspirations• Networked with Information Technology professionals to further my understanding of the IT career path