Shivesh Koshick

Experience

• 

  Tech Mahindra

  Sept 2009 - Mar 2010

  Senior Executive

  Assisting customer through call for Reliance Big TV.Assigned only to take escalated call.Directly email to business team and share the customer feedback in monthly meeting. Assigned responsibility to trained the new associates.

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  Reliance Bpo Private Limited

  Oct 2009 - Sept 2010

  Process Associate

  Provide accurate information to customer.Analyze what the customer need and find a solution.through call.

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  Tata Consultancy Services

  Feb 2023 - now

  PMO Lead

  Worked as Team Manager with TCS in the Energy Resource Utility Domain for Australian based company named AGL (Australian Gas Light Company). Worked in co-ordination with onshore specialists in Australia and TCS Manila site in a one team approach to deliver excellence. Job role included handling a team of 30 people, catering to manage the required volume specified by the customer and delivering while maintaining quality at client specified SLA.Cross training resources for better utilization and more flexibility in internal load balancing in different queues within the project, has been appreciated by client several times for the output given. Mentoring Process Improvement Ideas and transforming them into cost saving projects. Engaging employees in different teams and organizational activities. Worked in co-ordination with the Delivery Excellence Group in identifying the potential cost saving opportunities, trend analysis, forecasting, No Surprise Framework etc. Managing project allocation, role allocation along with competency training, assignment and assessment. Show less