Abigail Ritch, MBA

Experience

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  National League of Junior Cotillions

  Jan 2003 - Apr 2013

  Program Manager and Operations Director

  - Assisted the director with the management of the office, encompassing all administrative tasks and duties- Organized and planned cultural and athletic events, formal balls and dinners, menu planning and venue design- Built the program from 2 etiquette classes to 6 annually and increased business revenue by 98% in the first 2 years

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  University of Alabama in Huntsville

  Jan 2003 - Apr 2011

  Student Athletic Trainer

  Assisted with injuries on and off the field or court. Responsible for injury prevention before practices and games. Responsible for setting up fields, courts and the training room. Traveled to away games with the team.

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  Goose Pond Farm LLC

  Apr 2003 - Nov 2011

  Manager of Sales and Project Manager

  - Assistant manager of the second largest national producer of natural free-range meats ● Managed, hired, trained and supervised 7+ employees- Created an innovative business strategy to promote the company and its products- Built a customer base of 5000+- Obtained airtime on local news stations and cover story space in regional newspapers 20+ times ● Served as the spokesperson to promote the farm on regional television and in printed media

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  Ice Rinks

  Sept 2011 - Feb 2014

  Coaching/Program Director

  Certified through Professional Skating Association, New South Wales Skating Association, and USFSA and has provided skating instruction in New York, Australia, North Carolina, Tennessee, and Alabama- Recruits and prepares students for competitions, ice shows, skills tests, and accreditation- Organizes and plans programs for competitions and shows in conjunction with various facilities and partners

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  Leadership Knoxville, Inc.

  Jul 2012 - May 2013

  Administrative Intern

  - Organized special community events and leadership workshops with Scripps Networks, Pilot Flying J and the Mayor's Luncheon- Performed administrative tasks including document preparation, database management and invoice cataloging- Trained and supervised new interns

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  Noarlunga Ice Hockey Program

  Apr 2014 - Sept 2014

  Operations and Program Director

  - Created a start-up ice hockey program that continues to function and grow annually increasing attendance by 20% - Coordinated and managed strategic planning, marketing, promotion, recruitment, advertising and human resources - Managed all programmatic planning, including the course development and the creation of an instructional guide- Enrolled 50+ students for the inaugural season

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  G Vitalize Health & Fitness

  May 2014 - Sept 2014

  Marketing Specialist and Administrative Assistant

  - Created an innovative business marketing strategy to promote the organization and companies’ products- Facilitated the distribution of marketing materials and recruited 30 new clients bringing in $10,000+- Developed social media strategy to promote all aspects of the company, effectively resulting in an increase of 1,400+ followers - Managed administrative tasks, including management of all files and records, billing, taxes and agendas

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  Ice Rink Events

  Oct 2014 - Mar 2015

  Venue and Operations Manager, Program Director and Head Coach

  - Launched a high-profile outdoor ice-skating rink in collaboration with the Howard Hughes Corporation- Coordinated operations and development of 3 special programs designed to promote and maximize attendance- Reviewed all financial and statistical reporting and met tight variable expense targets

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  Los Angeles Times

  Feb 2015 - Jun 2015

  Digital Product Manager

  - Administered creation and tracking of 5 daily emails distributed to global readership reaching over 100,000+- Collaborated with journalists to ensure creation of a useful product driving more 65% subscription revenue

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  CIT

  Jun 2015 - Mar 2018

  Program Manager and Events Specialist

  Centralized company wide sustainability and corporate citizenship programs -- increasing participation by 80%Responsible for budget management, risk management and logistics across all areas of program operationsTracked sustainability and citizenship endeavors of 4,400+ employees, 71 branches, 22 offices and 4 countriesDeveloped an online registration portal and tracking system for 4,400+ employees

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  Idion_us

  Mar 2018 - Feb 2019

  Project Director

  - Developed road maps and oversaw logistics to ensure completion of 20+ projects and 7 new customer accounts- Ensured the timely and successful delivery of solutions according to customer needs and objectives- Identified inefficiencies and risks with customers product and implemented solutions resulting in financial gain - Prepared reports for client and clearly communicated event revenue proposition and marketing opportunities - Managed relationships with 30+ vendors for the procurement and sourcing of supplies, materials, equipment and IT services for high-volume medical trials and events Show less

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  Macy's

  Nov 2019 - Jun 2020

  Project Manager

  - Negotiated vendor contracts, vendor management activities and supported program management functions- Worked with merchandising team to analyze demand planning, sourcing, market trends and indirect purchasing- Managed $3k to $750K+ budgets and reviewed financial statements to determine cost effective events- Served as a manager to a team of 4 coordinators focused on coaching, promoting their growth and development- Communicated and built relationships with internal and external partners to solve inventory planning issues Show less

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  Johnson Controls

  Jan 2022 - May 2022

  Student Consultant

  - Audited and analyzed Johnson Controls supplier evaluation procedures- Created three phased framework and presented completion of first phase to executive stakeholders

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  Allport Cargo Services USA, Inc.

  Jun 2022 - Aug 2022

  Operations Intern

  - Analyzed InFor Nexus reports to address shipping errors, delays, planned and supervised shipments from production to end-user, performed trouble-shooting for shipments and maintained KPI records - Evaluated operations and developed strategic relations with potential partners to provide business solutions- Improved business practices and processes by offering data-driven recommendations to increase efficiencies and reduce expense without compromising customer service levels- Monitored internal performance and worked with global and domestic offices ensuring customer transit requirements were met Show less

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  The Estée Lauder Companies Inc.

  Jan 2023 - now

  Director, Enterprise IBP at Estée Lauder

  - Identifies opportunities and risks in the demand forecast at a category level with the ability to drill down and identify actions in regional markets/brands- Identifies opportunities in the forecast based on trends, key innovation strategy and expected market growth - Works with Global Category Leads to enable a long-range scenario plan and support decisions to deliver the ambitions - Lead project manager overseeing IBP Dashboard/tool to provide insights on key successes, challenges & recommended adjustments forecast. Sharing insights with Brands, NPL/Innovation Teams Show less