Patrick Kitterlin

Experience

• 

  Office Depot

  Jun 2013 - May 2021

  Senior Functional Analyst in the IT Merchandising Systems department.Subject matter expert for merchandising and item systems.Subject matter expert and administrator for third party support ticketing system continuing to grow across over 30 business units.Lead team in managing both support work, and new cross functional area projects and initiatives as well as enhancement projects to existing systems and processes.On-board and train new team members.Gather requirements from business partners and facilitate an IT understanding of what is needed/asked for the development team.Perform testing of development changes before signing off and handing to business users to do user acceptance testing.Plan, schedule, and coordinate production code releases with the team and external deployment resources.Support upper management directly with initiatives while filling in for manager.Represent team at project status meetings with leadership.Represent team to support SOX Audits with data and information requests.Lead cross functional IT teams in estimation activities for new initiatives. Assist product owners and stakeholders with managing the development backlog and given multiple shifting critical priorities.Serve as liaison between other IT teams and business partners to ensure accurate requirements are gathered and correct stakeholders notified for requests that are made. Show less Functional Analyst in the IT Merchandising Systems departmentImplemented and managing third party helpdesk software to assist business partners across multiple merchandising and replenishment teams to increase efficiency and drive performance and reportingManage support for business critical production incidents and problemsProduct owner of primary merchandising system and database in scrum development teamGather requirements and create testing scenarios and scripts for new projects and enhancementsAssist cross-functional teams with resource requests from our teamCreate documentation for systems and processes Show less Functional Analyst in the IT Merchandising Systems departmentLearned and provided support for team’s merchandising systems and applicationsManaged communication and implementation of production code releasesLed team to migrate primary merchandising application user interface to new system during large scale cross-functional project of system and database architecture upgradeBecame primary contact for support of European business team’s merchandising applicationWorked on multiple projects including general support, end of life system upgrades, enhancements and new business requests Show less Greet customers on the sales floor.Utilize ARC3 techniques to help customers find exactly what they are looking for.Assist customers in finding the technology products they want and need.Check-out customers using POS and mobile POS systems.Troubleshoot and identify technical problems with customers' devices and implement the correct solutions.Provide carry-out services for heavy or large purchases to customers' vehicles.Receive pallets from logistics trucks.Break pallets into store sections then fill shelves and overstock locations with product. Show less

  • Senior Functional Analyst

    Mar 2017 - May 2021

  • Functional Analyst

    Mar 2015 - Mar 2017

  • Associate Functional Analyst

    Nov 2013 - Mar 2015

  • Customer Service Specialist

    Jun 2013 - Nov 2013
• 

  Amplifi

  May 2021 - now

  • Solutions Architect

    Aug 2024 - now

  • Solutions Consultant

    May 2021 - Aug 2024