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Denitsa Dobreva

Denitsa Dobreva

Followers of Denitsa Dobreva490 followers
location of Denitsa DobrevaSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Customer Success Director | Driving SaaS Customer Growth | Technical Solutions | Relationship Builder

  • Education

    • Software University

      2014 - 2016
      Computer Science

      Activities and Societies: Java, C#, JavaScript, Object Oriented Programming, HTML, CSS

    • Earth Day Network, Washington DC

      2004 - 2006
      Environmental Studies

    • Plovdiv English Language School

      1997 - 2002
      High-school diploma English Language and Literature, General

    • Nov Bulgarski Universitet

      2010 - 2012
      MBA Business Administration and Management, General

    • University of Plovdiv "Paisii Hilendarski"

      2002 - 2006
      Bachelor's Political Science

  • Experience

    • Energy Agency of Plovdiv

      Jan 2003 - Nov 2006

      Managed the Agency's energy and environmental education related projects and programs. Managed general outreach and business development activities for the Agency.

      • Energy and Environmental Education Director

        Jan 2006 - Nov 2006

      • Outreach and Development Coordinator

        Jan 2003 - Dec 2005

    • Earth Day Network

      Jan 2005 - Aug 2006
      Eastern European Programs Coordinator

      Acted as EDN's representative in Eastern Europe and as key outreach person for EDN's Earth Day campaigns in the region.

    • Jewish Social Service Agency (JSSA)

      Feb 2007 - May 2008
      Development Coordinator

      Worked on grant proposals and funding strategies, managed a portfolio of donors and funding organisations, coordinated special events for the Agency.

    • KPMG

      Oct 2010 - May 2014
      Senior Business Development Executive

      Managed a comprehensive pipeline of new business opportunities within the public sector advisory practice of KPMG in Bulgaria. Collaborated with mid and senior level management, marketing, and technical staff to develop client proposals for provision of services in the area of government and public administration on a local and EU level.

    • DevUnit

      Apr 2012 - now
      Owner | Customer Success Director

      General management of the day-to-day activities company. Business analysis of all of the company's software development projects. Requirements gathering and generating. Customer success management. Biggest projects include: development and maintenance of a project information management software and the creation of a telemedicine platform for a large U.S. startup.

    • Catsy

      Jan 2019 - now
      Customer Success

      Management of a customer success team for a technical, subscription-based product. Collaboration with sales, marketing and development. Implementation of several customer success strategies. Development and maintenance of healthy customer relationships. Evaluation and analysis of customer needs.

  • Licenses & Certifications

    • Certified Customer Success Manager (CCSM) Level 2

      SuccessHACKER
      Jun 2022
      View certificate certificate

    • Certified Customer Success Manager (CCSM) Level 1

      SuccessHACKER
      Jun 2022
      View certificate certificate