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Rebecca Kells

Rebecca Kells

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location of Rebecca KellsGreater Dublin

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  • Timeline

  • About me

    Head of Outsource Partner Service Delivery, Global Buyer Experience

  • Education

    • University of Glasgow

      -
      Masters Degree French & Hispanic Studies

  • Experience

    • Standard Life Assurance: part of Phoenix Group Careers

      Sept 2007 - Apr 2013

      • Team Leader - Personal & Corporate Pensions Team

        Jul 2012 - Apr 2013

      • Claims Administrator & Complaint Handler

        May 2010 - Jul 2012

      • Service Relationship Manager

        Sept 2007 - May 2010

    • EBay

      Apr 2013 - now

      • Head of Partner Service Delivery, Global Buyer Experience

        Mar 2024 - now

      • Head of EEC Partner Operations

        Apr 2020 - Mar 2024

      • People & Operations Manager

        Apr 2017 - Apr 2020

      • Service Design Specialist - European Emerging Markets

        Feb 2016 - Apr 2017

      • Customer Experience Specialist - European Emerging Markets

        Sept 2014 - Feb 2016

      • Team Leader - UK Top Customer Care

        Apr 2013 - Sept 2014

  • Licenses & Certifications

    • QFA, Qualified Financial Advisor

      LIA Ireland
      Sept 2011

    • Lean Six Sigma Green Belt Certification

      SQT Training Ltd
      Dec 2015

  • Honors & Awards

    • Awarded to Rebecca Kells
      Global Best of the Best Award eBay Jan 2016