Kayleigh Yates

Experience

• 

  Adidas

  Feb 2009 - Sept 2010

  Sales Representative
• 

  Discovery Health

  Apr 2010 - Sept 2010

  Wellness Assistant
• 

  Adventure HQ

  May 2011 - Sept 2015

  - Ongoing day-to-day management of the Adventure Zone .- Providing effective training in all the areas of customer service, health and safety standards and activity knowledge.- Ensure a smooth, efficient and safe operation in compliance with standard operational procedures.- Ensure that all equipment necessary to set up and be utilized during a session is fit and safe for use.- Administer the rules and regulations of local municipalities and international safety regulators for all activities within the Adventure Zone.- Administer the brand image and corporate guidelines of Adventure HQ- Conduct risk assessments and creation of standard operation procedure manuals for the Adventure Zone.- To give advice and knowledge as requested to customers on all matters related to the area and activities- To keep on top of all the "new" polices or procedures required for the safe operation of the area. Show less

  • Assistant Store Manager

    May 2014 - Sept 2015

  • Department Manager /Team leader

    May 2011 - May 2014
• 

  Go Sport

  Sept 2015 - Feb 2016

  Assistant Store Manager

  - Trains store staff by reviewing and revising orientation to products and sales training materials.- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.- Promotes sales by demonstrating merchandise and products to customers.- Helps customers by providing:o Informationo answering questionso obtaining merchandise requestedo completing payment transactionso preparing merchandise for delivery. - Prepares sales and customer relations reports by analysing and categorizing sales information- Identifying and investigating customer complaints - Prepares reports by collecting, analysing, and summarizing information.- Maintains quality service by establishing and enforcing organization standards.- Contributes to team effort by accomplishing related results as needed.- Assistant Store Manager Skills and Qualifications:- Other duties:o Compose Competitive Analysis o Supply Management o Customer Serviceo Climbing Pinnacle Safety Show less

• 

  ARAQY

  Jun 2016 - Dec 2016

  Process Manager
• 

  Le Meridien Al Aqah Beach Resort

  Sept 2017 - May 2019

  Adventure Ropes Course Supervisor and Corporate Team Building Facilitator

  Adventure ropes course supervisor and Corporate Team building Facilitator for Marriott UAE

• 

  The Crafters Cafe

  Nov 2021 - Dec 2022

  Manager
• 

  Bugz Playpark

  Mar 2023 - Aug 2024

  Park Manager