Mark Sager

Experience

• 

  Medical Center of Central Georgia

  Jan 2002 - Jan 2005

  Emergency Medical Technician
• 

  Monroe County Emergency Services

  Jan 2003 - Jan 2005

  Firefighter Paramedic, acting Captain

  Under general supervision of the battalion chief, I provided direct services, individually and as a member of a team in response to fire, rescue, hazmat and other incidents. Additionally, as a Firefighter/Paramedic I responded to medical emergencies and provided prehospital advanced life support ACLS care to victims of injury and or illness. As the first and highest trained healthcare provider on the scene of emergency situations, I make medical decisions based on standing orders, protocols and orders from on-line and off-line medical direction. Further responsibilities were to protect life and property by performing firefighting, emergency aid, hazardous materials and fire prevention duties as well as maintain fire equipment, apparatus and facilities. Also held supervisory duty for multiple FIRE/EMS staff, with accountability for; policy and procedure enforcement as well as department and station expenditures, facility and equipment inspection, personnel training, and performance evaluations. Regularly coordinated with supervisors (Deputy Chief/ Chief of the Department) in monthly meetings to assure goals were efficiently and effectively met; and developed strategic plan for department with an emphasis on growth. Show less

• 

  Glynn County Fire Department

  Jan 2005 - Jan 2010

  Firefighter / Paramedic 2

  As a firefighter-paramedic, my responsibilities included responding immediately to 911 calls. As the first and highest trained healthcare provider on the scene of emergency situations, I collaborate with firefighters, police, and other first responders in evaluating the situation and determine the need for additional resources. I attended emergencies ranging from minor injuries to severe casualties arising from accidents, fires, natural disasters, criminal violence, and other incidents. My primary duty was to properly assess the patient’s condition and to quickly determine the course of action necessary to stabilize the patient or patients. If the scene required my actions as a firefighter, I assessed the scene to determine the need for additional resources, and proper method of attack to protect life and property while following NFPA guidelines. Called in my report to other responding fire units and established command until such time I could pass command to the next highest ranking fire officer to respond. Often times, my responsibilities were to be the first firefighter to make entry, to control and extinguish the fire, and to search for victims trapped who required rescue. Show less

• 

  Tattnall County Emergency Medical Services

  Apr 2010 - Jul 2015

  Operations Shift Supervisor

   Supervised and coordinated day to day field operations of respective shift. (30+) personnel  Addressed administrative duties as they arose from the conducting of business on a daily basis. Primary contact person for transfers and mutual aid request from outside agencies and vendors. Responsible for assuring daily staffing requirements through managing call outs and sick time  Monitored and tracked mandatory overtime and scheduling conflicts in accordance with policy. Oversaw annual personnel performance evaluation of shift personnel Responded to calls on an as needed basis per incident command structure. Responsible for QA/QI of reports and patient care guideline compliance  Investigated and tracked customer service concerns.  Coordinated fleet maintenance with fleet maintenance officer Coordinated purchasing and supply par levels with supply officer Developed and facilitated progressive disciplinary action program on an as needed basis Observed and documented personnel performance and mentored subordinates as needed  Facilitated field trials of new equipment and or patient care guidelines as part of ongoing quality improvement program. Developed local patient care guidelines and updated medication formularies accordingly to reflect updates and changes ensuring compliance with state and national standards of care.  Developed and employed Employee Evaluation program that enhanced targeting of strengths/weaknesses and resulted in measurable, sustainable performance improvements. Show less

• 

  CCEMS Consulting

  Mar 2015 - Jun 2019

  CEO

  We at CCEMS Consulting ™ strive to develop learning programs, manage funding and create courses that provide an engaging and cost effective continuing education (CEU) experience for participants with a focus on prehospital care providers, and emergency department staff. Our courses are also acceptable for clinical facilities and physician’s offices. Through both traditional and hybrid learning platforms, we provide a host of CEU solutions for busy clinicians and practitioners in Southeast Georgia and Northern Florida. Through our many, partnerships, we have highly developed and diverse staff and resources that afford learners ample opportunity to not only succeed, but to thrive as our lesson plans reinforce base knowledge, and introduce new concepts. Show less

• 

  Candler County Emeregency Medical Services

  Jan 2016 - May 2018

  Education Coordinator

   Develop and facilitate medical continuing education modules for Paramedics, EMTs and EMRs Evaluate effectiveness of training by preparing and administering module exams for training participants. In conjunction with the medical director, over sees continuous quality improvement (CQI) program. Perform quality reviews and audits on patient care charts originating from medical calls. Supervise and oversee the Field Training Officer Program: provides initial FTO training; coordinates FTO program for newest Paramedics; and identifies remedial training for current paramedics, as required. Rides along with field personnel to evaluate crews on their medical skills and procedures.. Develops and facilitates continuing education (CE) programs/modules on a local and regional level Instruct and ensures all department Paramedics and EMTs comply with nationally recognized standards including: o the American Heart Association (AHA);  Basic Cardiac Life Support (BLS) Instructor certification.  Advanced Cardiac Life Support (ACLS) Instructor certification.  Pediatric Advanced Life Support (PALS) Instructor certification.o National Association of EMTs (NAEMT);  Pre-Hospital Trauma Life Support (PHTLS) Instructor certification.  Geriatric for EMS (GEMS) Instructor certification.  All Hazards Disaster Response (AHDR) Instructor certification.o and National Registry of Emergency Medical Technicians (NREMT).  National Continued Competency Program (NCCP) Developed local patient care guidelines for area EMS agencies, updated medication formularies ensuring compliance with state and national standards of care. Show less

• 

  Excelsior Ambulance Service

  May 2017 - now

  As the Chief Operating Officers, I am the senior executive tasked with overseeing day-to-day operational functions of Excelsior Ambulance Service. I am responsible for providing regular and routine operational oversite and assuring continuity in performance across all sectors divisions and departments within Excelsior including but not limited to Emergency Medical Services (EMS), Non-Emergency Transport (NET), special operations services, public information services and community affairs services.•Guides the company’s workflow strategy and organization of all essential business processes•Reviews the efficiency of current business functions, planning changes and updates to day-to-day operations•Collaborates with other executive staff to set and meet business objectives and set company performance goals•Supervises all daily operations of the company•Works closely with the Chief Executive Officer on all matters related to the business•Establishes policies that promote company culture and vision•Ensures quality of care and patient satisfaction through oversight of policies, procedures and improvement initiatives•Supports the Medical Director with research and design of education, training, and protocols to support cutting edge patient care services•Ensures operational profitability through effective budgeting and resource management•Develops and implements strategies, procedures and business plans needed to enhance company growth•Cultivates and provides opportunities for rising talent within the organization Show less As the education director I exemplified the organization's philosophy of care and concern for patients and family. In conjunction with the Medical Director, plans, coordinates and manages Excelsior Ambulance Services Continuing Educational Programs including day to day operations, as well as actively participating in strategic planning, grant development and administration. Hiring, training, supervision, and evaluation of all Training Officers including on-board education coordinators, and operational personnelCoordination and supervision of programs offered by Excelsior’s education department; including CPR/BLS, ACLS, PALS, PHTLS, AMLS and EMT Advanced course. Identification of trends and needs in education and design of programmatic responses including preparation of program descriptions and narratives for grant applications. Development and nurturing of relationships with stakeholders, schools, customers and community organizations in order to strengthen connections with communities, especially in under-served rural communities.Represent Excelsior at various stakeholder groups. Development of budgets for education programs and tracking to ensure that programs operate within financial parameters set forth in the board-approved budget. Oversight of scheduling of education programs including – Continuous Quality Improvement measuresIn conjunction with the Medical Director, monitors and reviews local patient care guidelines and patient care reports to identify compliance and assure positive patient outcomes;Implement medication formulary and guideline changes as part of QA/QI processInterpretation and compliance for relevant regulations, guidelines, and standards in cooperation with administrative staff; Participation in planning and development of the annual budgetMonitor trends prevalent within the industry and identifies benchmarks and best practices. Show less

  • Chief Operating Officer

    Mar 2018 - now

  • Education Director

    May 2017 - Mar 2019