Fabian Cantillo Martinez

Experience

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  Organization of American States (OAS)

  Jun 2008 - Aug 2008

  Internship

  Developed my thesis “Technical Guide on Cyber Security”.Assisted with the updating of the CITEL’s databaseAssisted with the updating of a report about the Voice over Internet Protocol (VOIP).

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  DIVEO DE COLOMBIA

  Mar 2011 - May 2011

  Data Center Engineer

  Installation, administration, support and monitoring servers in the data center.Responsible for the normal operation of all platforms that involve the IT area.

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  Schlumberger

  May 2011 - May 2020

  Support to end users in the IT applications such as Microsoft Office Suite, Windows 7,SCCM (System Center Configuration Manager).Support in AD (Active Directory), network resources, IP telephony and servers administration.L1 Analyst mentoring, helped analysts to develop their skills in time management, customer service and technical knowledge.Created technical articles in order to help analysts to resolve most common IT issues .Created L0 training and support videos for the End UsersCreated strategies for ticket resolution process improvement reducing the amount of tickets and improving the SLA. Show less

  • NSA Distributed Servers Engineer

    Oct 2016 - May 2020

  • Service Desk Analyst L2

    May 2011 - Sept 2016
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  Endava

  May 2020 - now

  Windows/Virtualization/Backup/Cloud

  • CloudOps Engineer

    May 2022 - now

  • Senior IT Systems Engineer

    May 2020 - now