Dinesh Kumar V

Experience

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  Atos

  Sept 2022 - Jun 2024

  • Resolved over 200 incident tickets monthly using ServiceNow, enhancing system efficiency and reducing ticket resolution time by 40% through comprehensive knowledge of ITSM processes and best practices.• Server installations in Hyper-V and performing operating system installations on Dell and HP servers.• Performed troubleshooting of server hardware malfunctions or software errors.• Managing daily patching activities using TSSA tools to maintain system security and compliance.• Creating new virtual machines (VMs) in Azure and handling post-installation OS configurations.• Administered user accounts and access rights in an Active Directory Environment for 200+ users.• Performed troubleshooting of server hardware malfunctions or software errors Show less • Expertise in Windows Server (2008 to 2022).• Skilled in expanding disk space and RAM on servers.• Strong understanding of Windows OS and server patching.• Identified and addressed system performance issues by analyzing CPU and memory utilization alerts, resulting in reduction in downtime and increased overall system reliability.• Optimized and managed Windows Server 2016/2012/2008 environments, reducing system downtime and increasing server performance.• Performed closely with vendors for ordering new equipment or resolving technical issues related to existing ones. Show less

  • Systems Engineer

    Mar 2024 - Jun 2024

  • Wintel Engineer

    Sept 2022 - Feb 2024
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  KBR, Inc.

  Feb 2025 - now

  Associate IT Technical Support Engineer