
Annmariz T.
Customer Service Representative

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About me
Real Estate Virtual Assistant
Education

University of San Jose-Recoletos
2011 - 2015Bachelor of Science - BS PSYCHOLOGY
Experience

SKY Cable Corporation
May 2016 - Jun 2017Customer Service Representative° Cater to customers problems about their cable and internet connection.° Writes report for them to be serviced by the technician.° Helps customers with their billing if ever they were double charged and adjust it with our system.° Reconnect customers' connection once they were disconnected because of their unpaid bills.° Add their desired channel on their cable tv or change their desired plans on their internet connection.

N/A
Mar 2021 - nowReal Estate Virtual Assistant
Licenses & Certifications
- View certificate

Customer Service Foundations
LinkedInJan 2021 - View certificate

Customer Service: Call Control Strategies
LinkedInJan 2021 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJan 2021 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInJan 2021 - View certificate

Customer Service: Serving Customers Through Chat and Text
LinkedInJan 2021 - View certificate

Building Rapport with Customers
LinkedInJan 2021 - View certificate

Customer Service: Handling Abusive Customers
LinkedInJan 2021 - View certificate

De-Escalating Intense Situations
LinkedInJan 2021
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