Nelson Toh

Experience

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  Datapool (S) Pte Ltd

  May 2011 - Jul 2011

  Intern, Credit Recovery

  • Gained a deep insight into various products/services offered by banking institutions and contractual liabilities.• Developed skip tracing skills.• Acquired soft skills on how to improve customer satisfaction as well as negotiating skills in debt-restructuring, achieving a credit recovery rate of over 70%.

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  REAL Education Centre

  Jun 2011 - Nov 2013

  Part-time Tutor

  • Leveraged on past experience over the past year in giving private tuition to seek new challenge in teaching 'A' level Economics for classes of up to 6 students.• Helped students achieve an 'A' grade in Economics at 'A' levels and appreciate the subject better.• Achieved 100% positive feedback from ex-students.

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  Grameen Bank | Bank for the poor

  May 2012 - Jun 2012

  Intern

  • Gained first-hand experience of alternative business models that emphasised social means and ends as way of operation from at least 5 social enterprises linked to Grameen Bank.• Lived and worked with the poor and disadvantaged for a week to learn more about poverty issues and possible solutions such as micro-credit and savings to combat them.• Learnt conversational Bengali during the month-long stay.

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  Ministry of Manpower

  Jun 2012 - Jul 2012

  Field Surveyor

  • Worked as ground surveyor providing valuable feedback on the ground to the Statistics Department with regards to the Monthly Labour Force Survey from approximately 1000 respondants.• Leveraged on strong communication and interpersonal skills to obtain a response rate of over 90% from the survey participants.

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  LTA (Singapore)

  Jan 2013 - Aug 2013

  Intern, Future Mobility Division

  • Contributed in trial-conducting and related researches, including cost-benefit analysis and horizon-scanning, for Electric/Hybrid Vehicles and Autonomous Vehicles and related infrastructure.• Participated in dialogues to coordinate efforts with academics, stake-holders and external vendors with regards to the above issues.• Completed a thesis for NUS in collaboration with LTA, on the impedance of past behaviour on incentives, based on data from the Travel Smart Rewards trial (formerly known as INSINC). Show less

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  LTA (Singapore)

  Jan 2014 - Jun 2015

  Assistant Manager, Public Transport Quality | Operations Analysis and Research

  - Worked with other LTA divisions in implementing new sensors and enhancing existing ones, to improve LTA's abilities as a responsive organisation.- Created processes that document various performance statistics and key events in the public transport network digitally for further analytical work down-stream. - Provided key insights to the workings of the public transport system, for resource planning and allocation.- Sought to maximise information extraction from LTA's public transport data by managing projects that implement good data processing and visualisation systems.- Worked with partner researchers on the best ways to shape good public transport policies, co-authoring 2 published research papers on the use of data in diagnosing maladies in the system. Show less

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  Singapore-ETH Centre

  Jul 2015 - Feb 2016

  Project Manager, Future Cities Laboratory

  - Provide key administrative support for research groups, including funding, documentation, procurement, event coordination.- Collaborated with MIT to publish an academic paper on transportation solutions with the prestigious Transportation Research Board: BusViz - Big Data for Bus Fleets.

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  Afi Labs

  Mar 2016 - Aug 2017

  Project Manager

  - Project management including detailed requirements gathering, providing consistent updates, and the provision of other ancillary services such as drafting grant applications.- UI/UX designing to deliver products that users will love to use.- Administrative Matters, including Finances and HR. My secondary job is to ensure that our engineering team can concentrate on delivering high quality solutions without distractions.- Sales to provide a steady stream of projects, including designing our marketing materials in-house and delivering strong sales pitch to potential clients. Show less

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  IHiS (Integrated Health Information Systems)

  Oct 2017 - Aug 2020

  Assistant Lead Analyst

  - Project management for the successful delivery of new public websites, enterprise intranet and digital media solutions for Singapore’s public healthcare institutions.- Provide KTLO service for up to 10 existing IT systems, including second-line trouble-shooting, tech refresh, disk space management and security hardening.- Engage public health institutes for the procurement of enhancements to existing systems, as well as the creation of new systems.

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  Google

  Oct 2020 - Jun 2021

  - Assist in stringent maintenance of hardware uptime at hyperscale data centre.- Build/upgrade hardware to stakeholders' specifications.- Set-up new servers and network equipments in support of new projects.- Decommission obsolete hardware, whilst ensuring strict handling of stakeholders' data. - Trained and certified Google Professional Cloud Architect.

  • Data Centre Technician (Trainee)

    Jan 2021 - Jun 2021

  • Cloud Tech Associate Trainee

    Oct 2020 - Jan 2021
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  TechDirect

  Jun 2021 - Sept 2021

  Network Engineer

  - Implement enterprise LAN solutions based on clients' requirements, including setup and configuration of network appliances such as routers, switches, firewalls, NAC and network controllers.- Assist the project manager in planning and executing server and network migration services for clients of up to 120 racks in a single project.- Technical documentation for network projects including rack and network diagrams, IP and VLAN segmentation, routing, proxies, server clustering, firewall and VPN rules. - Provide L3 support to clients including monitoring, configuring and troubleshooting network appliances. Show less

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  Synapxe

  Sept 2021 - Apr 2024

  - KTLO team lead for all NUHS hospitals' and polyclinics' electronic queue systems.- L2 IT support for software and hardware to ensure patients' healthcare journey is seamless across all service points and upstream/downstream IT systems.- Server performance monitoring, tuning and capacity planning.- Stakeholder management across users, IT infra teams and vendors to achieve good adherence to SLA baselines.

  • Manager

    Jul 2023 - Apr 2024

  • Assistant Lead Analyst

    Sept 2021 - Jun 2023