Waseem R.

Experience

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  Doosan Enerbility

  Jul 2012 - Jun 2016

  DCS Engineer

  Functioned as a DCS Engineer and was responsible for the documentation, erection, and commissioning of the DCS (SPPA-T3000) & other control systems.Documentation Responsibilities- Researched and developed the plant-specific DCS Operational Manual from scratch.- Created and maintained the technical troubleshooting and Operator training manuals.- Collaborated with clients, development, and quality teams to understand and cascade requirements accurately.- Identified opportunities to update existing documentation based on user feedback, support queries, and product enhancements.- Ensured consistency in style, tone, and approach of new and updated content by following a style guide and participating in peer reviews.- Actively contributed to team development-related assignments.- Developed complex technical documentation independently, adhering to project standards. Show less

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  Hyundai Rotem

  Nov 2017 - Feb 2019

  ICA Engineer

  Functioned as an Instrumentation, Control, and Automation (ICA) Engineer and was responsible for documentation, engineering, and project management.Documentation Responsibilities- Collaborated closely with engineers to create, proofread, format, compile, and publish technical documentation using SharePoint.- Developed comprehensive technical standards, procedures, and other documentation to support the design and construction processes.- Cultivated positive relationships with internal stakeholders to gain in-depth knowledge about products, users, and processes.- Created concise and task-specific training manuals for Distributed Control System (DCS) operations performed in the plant.- Produced high-quality content, simplifying complex sequence logics to enhance readability for the target audience.- Translated intricate technical concepts into clear, concise, and accurate technical documentation catering to diverse audiences.- Ensured adherence to style guides and company standards, maintaining consistency across all documentation.- Regularly prepared troubleshooting manuals to address complex issues encountered in the plant on a weekly basis.- Developed prerequisite and plant startup/shutdown job aids with detailed procedures for various scenarios.- Documented equipment defects encountered during the warranty period, facilitating financial benefits for the company and preventing recurring errors.- Developed a compatibility matrix to facilitate seamless interaction between Power & Water Plants.- Prepared Standard Operating Procedures (SOP) to ensure subcontractors' compliance during critical tasks. Show less

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  The Lenbrook Group of Companies

  Nov 2020 - now

  Technical Writer

  - Conduct thorough research to comprehensively understand audio concepts for delivering accurate content related to Bluesound and NAD products.- Collaborate with subject matter experts and extensively test Bluesound and NAD products using the BluOS app to create reviewed and approved documentation.- Work closely with a team of leaders and support agents to comprehend software documentation requirements.- Develop an easily accessible, well-structured, and robust knowledge base of articles.- Create customer-centric content to facilitate seamless task execution and minimize support requests.- Identify gaps and proactively update and maintain content in the knowledge base of help center articles.- Revamp the legacy product manual to cater specifically to the needs of technical support agents.- Articulate complex technical information in a succinct, clear, and cohesive manner.- Develop scripts and storyboards for videos that support the knowledge base articles.- Collaborate with translators to produce knowledge base articles for a global audience. Show less