KAY MITCHELL (MAAT. Assoc CIPD)

Experience

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  Bon Bon Buddies Ltd

  Nov 1998 - May 2005

  Finance Assistant

  • Financial accounts• Debt Control• Overseas Sales (France, Germany, Australia & Belgium)• Royalties and Contracts• Forecast• Bank Reconciliation• Developing daily and monthly procedures• Letter writing and correspondence• Reports and presentations• Telephone enquiries

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  Valley View Care Centre

  Jan 2006 - Jan 2008

  HCA/Acting Senior

  • Care for the Service Users whilst making sure their dignity is maintained• Moving and Handling of Service Users• Assisting Residents with feeding of Soft Diets• Record Information• Maintain a safe environment for service users and staff• Trainer in Moving and Handling• Emergency First Aid and Resuscitation• Union Representative

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  Forestgate Healthcare - Oakdale Manor Care Home for

  Mar 2008 - Mar 2011

  Senior Care/ Deputy Manager/ Admin

  • Organising staff on duty, ensuring good time management• Dealing with enquiries from the public, professional visits • Administering Medication, completing accurate reports• Writing and updating Person centred Risk assessments• Writing and reviewing Person centred Care plans• Quality Audits• Audit of medication• Recruit new staff• Staff Induction• Staff supervisions • Quality analysis reports• Training staff in Moving and Handling• Devise and uphold staff training matrix to ensure all training is up to date and complying with current legislation• Work closely with my Manger dealing with confidential information, typing Letters, reports and offering support when required.• Compose and publish monthly newsletter• Invoices• Wages• Creditor and debtors ledge Show less

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  Forestgate Healthcare Ltd - Woffington House

  Mar 2011 - Jul 2012

  Deputy Manager

  • Work closely with my Manger dealing with confidential information, and offering support when required• Take on the role of Acting Manager as and when necessary (Manager’s Annual Leave etc.)• Motivate staff within the Home. • Assess new and potential service users, including meeting, talking and reassuring their families and friends.• Assist with planning, implementation and evaluation of all care delivered to the Residents. • Use person centred planning which is outcome based.• Assist the Manager with all home audits, including quality care assurance, medication, kitchen, environment, equipment etc.• Maintain lines of communication with all outside agencies, such as Age concern, chiropodist, hairdressers, opticians and dentists etc.• Managing staffing levels and keep in lie with industry norm.• Complete staffing rotas for all departments within the home • Carry out induction and supervising of new staff• Review Care Plans for each resident monthly or sooner if required• Reviewing Risk Assessments for residents• Carry out risk assessments within the home • Identify Staff training needs and organise training for same• Ensure good time management by all staff• Administer Medication, re order monthly scripts and book in the medication when it arrives each month (and mid monthly if required) • Deal with Emergency situations• Liaise with Families and friends of Residents building up a good rapport in the process• Liaise with professionals (GP’s, CPN’s etc)• Staff Appraisals• Investigations into POVA issues• Recruitment process, including applying for CRB checks• Design and implement new documentation • Handle and reconcile residents personal funds Show less

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  Comfort Care Homes - Llys Gwyn Residential Home

  Jun 2012 - Oct 2012

  Deputy Manager/Temporary Manager

  (Brought in temporarily to trouble shoot). • Implementing systems to combat shortfalls in documentation and consistency in reporting information• Take on the role of Acting Manager in the absence of the Manager • Motivate staff• Action plans for training and the upkeep of care plans, risk assessments and all other relevant documentation• Assess new and potential service users, including meeting, talking and reassuring their families and friends• Implementing audits and putting in place systems to ensure the upkeep of the audits.• Design and implement new documentation • Review Care Plans for each resident monthly or sooner if required• Reviewing Risk Assessments for residents• Carry out risk assessments within the home • Assist with planning, implementation and evaluation of all care delivered to the Residents. • Use person centred planning which is outcome based.• Ensure good time management by all staff• Administer Medication, re order monthly scripts and book in the medication when it arrives each month (and mid monthly if required) • Deal with Emergency situations• Liaise with Families and friends of Residents building up a good rapport in the process• Liaise with professionals (GP’s, CPN’s etc) Show less

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  Comfort Care Homes - Ashville Residential Home

  Oct 2012 - May 2014

  Registered Manager

  • Recruiting high calibre staff • Provide leadership of staff, promoting high staff morale• Provide systematic marketing activities• Negotiate appropriate fee levels – initial setting up of home• Monitor purchases against budget • Promote best practice• Creating and implementing new system and procedures for all staff to follow• Reviewing and updating policies and procedures to suit EMI Residential Care• Liaising with authorities and professional for contracts and referrals of potential clients• Deal with enquiries and show potential residents and their families around the home• Assessing potential clients, liaising with families • Admission of clients, including writing all person centred care plans and risk assessments• Ordering and booking in of medication, keeping accurate documentation• Administer medication• Carry out all audits to monitor high standards of care (eg Medication, care plans, kitchen, environment, infection control, laundry, health and safety, accident, fire safety etc)• Monthly reviewing of care plans and risk assessments• Attending reviews with social workers and families• Liaise with GP’s, CPN’s, District Nurses, Chiropodist, Dentist, Optician etc to ensure good quality care is sought in the first instance when required by residents• Deal with emergency situations, carrying out basic first aid when required• Staff rotas, ensuring adequate staffing levels are maintained at all times• Supervisions• Implementing a training matrix to ensure all mandatory and specific training is undertaken and continually up to date • Hold regular staff meetings• Dealing with POVA investigations, submitting regulation 38’s, acting upon regulation 27’s• Dealing with complaints promptly and efficiently according to the company policy • Maintain health & safety within the home• Encourage victors to the home Show less

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  Linc Cymru Housing Association Ltd

  Jul 2014 - Apr 2018

  Nursing Home Manager

  June 2014 to Present, Registered Manager at Penylan Community Nursing Home, Residential, Nursing, Dementia & Nursing Dementia CareStandard Objectives: Build positive relationships with all people living and working in the Home. Foster and create opportunities to give and receive support/help. Help to create a human habitat that creates positive spontaneous interactions and links to the wider community. Work with Elders and staff to prevent/alleviate boredom. Whilst in the company of Elders instigate and hold meaningful discussions. Be committed to building and creating an Elder-centred community. To manage a 72 bed Nursing Home that provides care and accommodation for Elders, including those with memory loss. To oversee the day-to-day management, supervision and administration of the entire Home, ensuring that it is compliant with relevant legislation and standards. To ensure that services are consistently provided to a high quality standard. To ensure the ongoing financial viability of the service - maximising occupancy and income. Management of a large diverse staff group - ensuring that safe staffing levels are maintained without compromising financial targets - paying particular regard to staff turnover, managing absence and recruitment. To build and maintain relationships with important stakeholders such as CSSIW/ Local Authorities / Local Health Boards etcresponsibilities and accountabilities: Ensure that all staff in the Home comply with all relevant legislative and regulatory frameworks as prescribed by bodies such as CSSIW and the Welsh Government. Implement and maintain a robust quality assurance system to ensure a consistent high standard of care in line with regulatory requirements and best practice. Build and maintain effective working relationships with Local Authorities, Local Health Boards, CSSIW, partner organisations and suppliers and contractors to promote the interests of Linc Care, the Home and its Elders. Show less

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  Hallmark Care Homes

  May 2018 - Mar 2020

  General Manager

  General Manager of Regency House Care Home, Cardiff. (72 bedded Nursing/Residential Care)

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  TLC Care

  Apr 2020 - Feb 2022

  Home Manager

  Home Manager of Cuffley Manor Residential Home, Potters Bar in Hertfordshire. (60 bedded General Residential & Dementia Care)

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  Cinnamon Care Collection

  Feb 2022 - Dec 2023

  General Manager
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  Hamberley Care Homes

  Dec 2023 - now

  Home Manager