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Jose David Calvo Guillen

Representante del servicio de atención al cliente

165 followers

Cartago, Costa Rica

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Timeline
About me
Technical Support Engineer Vxrail at Dell Technologies | Technical Support and Process Improvement
Education
- Aeroformacion de costa rica
  2018 - 2021
  Piloto aviador Airline/Commercial/Professional Pilot and Flight Crew
- Universidad Cenfotec
  2024 -
  Tech Devops with Kubernetes
- Universidad Fidélitas
  2021 - 2021
  Bachillerato Computer Science
- Tecnológico de Costa Rica
  2022 -
  Tecnicatura System, Networking, and LAN/WAN Management/Manager
- Universidad Americana (CR)
  2015 - 2015
  Manejo del talento humano Human Resources Management and Services
Experience
- Amazon
  Oct 2021 - Jan 2022
  Representante del servicio de atención al cliente
  This position consisted on Helping customers with inquiries regarding their orders and accounts by providing them a rapid and effective solution.
- Tek Experts
  Jan 2022 - Nov 2023
  Critsit Manager
  Responsible for Managing Critical situations that are impacting client's enterprises, a Critsit Manager is charged with managing technical bridges, maintaining a high awareness of issues as they develop, escalating to leadership as needed, provide the required resources for the solving of issues
- Dell Technologies
  Jan 2023 - now
  Vxrail engineer
Licenses & Certifications
- Ccna
  Cisco
  Feb 2023
- Microsoft Certified: Azure Fundamentals
  Microsoft
  Dec 2023
- VMware Certified Professional - Data Center Virtualization 2024 [v2]
  Broadcom
  Sept 2024
  View certificate

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