Alexandre Cayres

Experience

• 

  Capgemini

  Aug 2010 - Aug 2011

  • Support tier I and tier II for a network spread in the whole UK area.• Supporting Cisco devices and firewall management (Checkpoint) based on the LAN and SAN environment with about 500 pieces of network equipment. • Working on requests for MPLS routes with an international service provider.• Also supporting domestic clients in a shared NOC. • Network support tier 1.• Crisis management and incident escalation for an American financial institution with a large network environment.• Participating in conference calls for critical incidents on the production environment involving VIP, Managers and support personnel.• Monitoring network devices and application with CA tools such as Spectrum-health and NSM.

  • Infrastructure analyst - GOC Capgemini UK

    May 2011 - Aug 2011

  • Infrastructure Operator - Transunion

    Aug 2010 - May 2011
• 

  Hewlett-Packard

  Aug 2011 - Feb 2015

  Network consultant

  • Third level network support for several national and international clients for a global NOC.• Responsible for solving critical and complex incidents.• Network Implementation, optimization and deployment.• Reviewing network documentation for the engineering team, including checking if all requirements are meet to put the new environment under the NOC support. • Root cause analysis.• Problem resolution and escalation with the equipment vendor.

• 

  Cisco

  Feb 2015 - Aug 2018

  High Touch Engineer

  • Network-level problem resolution, including troubleshooting on the entire Cisco network for complex and critical issues. Assisting the cisco TAC.• Performed problem root-cause analyses at the network infrastructure level and produced recommendation reports including root cause, next steps, and lists of corrective and preventative actions.• Software referrals to address critical problems.

• 

  Greenwich College

  Oct 2018 - Apr 2019

  Student - IELTS Course

  Course focused on the IELTS exam

• 

  Johnson & Johnson

  Jun 2019 - Dec 2022

  Senior Network Consultant

  • Senior network consultant providing network support and optimization for large environments.• Proactive analysis regarding the network environment.• Network documentation and review. • Focal point for critical incidents regarding network.• Working with global network environment, dealing with incidents and request from the whole world.

• 

  Banco Votorantim

  Feb 2023 - Jun 2024

  Senior Infrastructure Engineer

  • Working on a large financial enterprise, acting as tier 3 and 4 supports for issues related to network and security.• Acting on security projects, using tools to detect network flaws and obsolescence’s and performing the required tasks to solve them.• Managing the network environment with CA-Spectrum.• Leads workshops for lower-level support teams to explain new network environments.• Also responsible for training the team (N1/N2) on software defined based technologies, wireless and site surveys.• Focal point for critical incidents related to network.• Project implementation and deployment. Show less

• 

  Equinix

  May 2024 - Feb 2025

  Managed Services Enablement Senior Analyst

  Senior network engineer supporting Equinix data center network and security environment, with the following responsibilities:- Network design and implementation- Troubleshooting- Network optimization.- Project management- Documentation and reporting

• 

  Bradesco

  Feb 2025 - now

  Senior Network/Automation engineer

  Senior Network and Automation Analyst with the following responsibilities:- Design, implementation, and maintenance of automated network solutions to ensure reliability, scalability, and efficiency- Collaboration with cross-functional teams to develop and execute automation strategies that enhance network operations and support business objectives- Network Automation Development: design, implement, and manage automation frameworks and tools to streamline provisioning, configuration, and network management processes- Script development using Python, Ansible, Terraform, and other relevant languages/tools to automate network tasks and improve operational efficiency Show less