Abidemi Adegoke

Experience

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  Lead Tutors

  Jun 2015 - Jan 2017

  Political Science Tutor

  Taught undergraduate students of the University of Ibadan, foundational courses in Political Science.

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  As-Sabbaq (Pioneer) College- Bodija, Ibadan

  Nov 2015 - Jul 2017

  Classroom Teacher

  • Taught Government and Civic Education.• Designed lesson plan and notes.• Coordinated the school's co-curricular activities.

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  Federal Government of Nigeria

  Jan 2016 - Jan 2022

  Education Volunteer

  Assisted pupils in the primary level of education to get to grips with the basic fundamentals of learning and growing up in an extremely challenging environment.

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  Fortress Research Consult

  Jun 2018 - now

  Founder and Research Consultant

  • Supervised the research and writing of over twenty cutting-edge research across social science disciplines.• Provided professional service in the compilation and appraisal of the History of Development Planning in Nigeria from 1962 to 2025.• Provided professional research service in the preparation and completion of over fifteen MSc term papers in Marketing and Social Work. • Transcription of over ten hours of lectures and conference proceedings.• Consult with ElectHer (a non-profit organisation) in the completion of the Analysis of the Manifestoes of three leading Presidential Candidates in Nigeria’s 2023 general elections.• Led a team of researchers in the writing of over five desk reviews on human rights and other related topics. • Facilitated the conception and completion of Concept Note for grant application on Women in Peace Talks on behalf of Brain Builders Youth Development Initiative (BBYDI)• Actively participated in the writing of a grant application on “Mobile Classroom” for a call put out by the Fund for Innovation in Development (FID). Prepared the budget, formulated the theory of change, and addressed other relevant application requirements with other team member.• Facilitated the conception and completion of Concept Note and Abstract for grant application on Climate Smart Livestock System on behalf of Brain Builders Youth Development Initiative (BBYDI). Show less

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  Beyond Usual Care Foundation

  Sept 2018 - Jan 2022

  Volunteer Staff

  Assisted the foundation in the basic outreach programme, which ranges from mentoring school-age children, developing their skill set, and above all, assisting in providing a better pedestal for their future success, among many other things.

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  ISON Xperiences Ltd - Leading Global CX Management Company

  Nov 2018 - May 2022

  • Attended to customers on social media platforms such as Facebook, X (formerly Twitter), and Instagram.• Made telephone calls and provided customers with information on products, and services and at the same time, resolved product and services-related issues.• Kept records of customers’ interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken on a customer relation management (CRM) tool.• Provided accurate resolutions to customers’ complaints on the usage of products and services. Show less • Answered over sixty thousand customer calls on product and service inquiries, requests, and complaints.• Managed and resolved multiple customer complaints with the application of up-to-date knowledge of product and service information and empathy.• Made telephone calls and sent messages to customers on the resolution of their complaints.• Kept records of customers’ interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken on a customer relation management (CRM) tool.• Provided accurate resolutions to customers’ complaints on the usage of products and services. Show less

  • Management Information System (MIS) Executive

    Jan 2022 - May 2022

  • Social Media Service Recovery

    Mar 2020 - Jan 2022

  • Customer Service Representative

    Nov 2018 - Jan 2022
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  EiE Nigeria

  Nov 2023 - Jun 2024

  Program Associate

  • Lead the recruitment, onboarding and daily engagements of volunteers• Maintain cordial and regular relationships with partner organisations to ensure prompt delivery of tasks.• Interviewed key associates of politicians on the political journey of their principals. Notable among them is Governor Abba Kabir Yusuf of Kano State. • Reviewed over thirty-six weekly reports and articles for a grant-funded project on local governance, public accountability, and citizen engagement. • Carry out research analyses on governance–related issues for infographics published weekly in Business Day newspaper.• Engage in a weekly research on the content of presenter’s notes for WAYS, a talk show program on PlusTV Africa focused on discussing solutions to topical issues and challenges Nigerians are facing.• Manage ‘MissingInNG’ project – A project focused on documenting and amplifying missing and violently killed people in Nigeria. • Regular posting and engagement of reported cases of missing people on social media. • Verified and documented over thirty cases of reported missing people in Nigeria.• Maintain regular correspondence with legal partners on EiE’s Public Interest Litigation (PIL). Show less