JOAQUIN MONTERROZA

Experience

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  LivSmart (former Bon Appetit)

  Mar 2001 - Dec 2005

  Line Production Supervisor and Quality

  Responsible to manage the operation of the production line, coordinate safety, quality and production line efficiency. In addition, I actively participated in the ISO 9000 certification process from beginning to end.

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  Dell

  Jan 2006 - Jan 2009

  Sales Resolution Specialist

  While working at Dell, I worked in three different positions, Sales Resolution Specialist: Responsible for delivering best customer experience on every touch point, ensure loyalty through providing solutions to their needs, going always the extra mile for them.Performance Improvement Coach: Develop team member capabilities through coaching and quality call monitoring. Develop and follow up action plans and training sessions. Report and communicate with managers, handle scalations and provide support directly to customers.L1 Technical Support: help customers over the phone and email with hardware and software issues with their Dell desktop and laptops systems. Show less

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  Wallenius Wilhelmsen

  Jan 2009 - now

  Responsible for planning and execution of activities related to customer services, ocean documentation, port cargo receiving and delivery within the ports of USA, Canada, Mexico and Panama. In my role, I was responsible to lead a very successful team of professionals and focused to support customers with their bookings request, ocean export and import documentation, port and cargo coordination, and complex issue resolution. In my role, we engaged with customers in North America, and Europe, as well as close collaboration with WW Ocean offices across our worldwide network. Show less

  • Senior Manager Customer Experience

    Dec 2020 - now

  • Operations Manager

    Jul 2018 - Dec 2020

  • Customer Service and Documentation Manager

    Apr 2012 - Jul 2018

  • Team Leader Key and Corporate Accounts

    Jan 2009 - Apr 2012