James Miller, CBCP, CBRA, CDRE, CBRITP, CBRM

Information Technology Service Delivery Manager

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Cincinnati Metropolitan Area

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Timeline
About me
Technology Resilience at Red Hat
Education
- Disaster Recovery Institute International (DRI)
  -
- FEMA - Emergency Management Institute
  -
  Professional Continuity Practitioner
- ServiceNow University
  -
  Micro-Certification - Business Continuity Management
- Northern Kentucky University
  -
  Applied Science, Electronics
- Trailhead by Salesforce
  2021 - 2021
  Salesforce Certified Administrator
- Thomas More University
  -
Experience
- Business Equipment Company
  Jan 1994 - Jan 1996
  Information Technology Service Delivery Manager
- Syneos Health (Previously INC Research/inVentiv Health)
  Sept 1996 - Aug 2019
  Associate Director, IT
  Disaster Recovery, Business Technology
- Red Hat
  Aug 2019 - now
  Resiliency program manager which will manage all aspects of disaster recovery (DR) within Red Hat. Responsible for commissioning the DR plan and verifying that the plan is maintained regularly in alignment with technical and business initiatives and ensuring that DR processes and requirements are advertised and accounted for in new initiatives. Oversee the recovery process by participating in incident response teams and coordinate with vendors and others required to support recovery during DR events. Show less
  - Senior Principal Information Security Analyst
    Oct 2022 - now
  - IT Service Continuity Manager
    Aug 2019 - Oct 2022
Licenses & Certifications
- Certified Business Resilience Auditor (CBRA)
  BRCCI
  May 2024
  View certificate
- Certified Business Resilience Manager, CBRM
  Business Resilience Certification Consortium International
  Jan 2020
  View certificate
- Certified Disaster Recovery Engineer, CDRE
  Mile2
  Aug 2014
  View certificate
- Certified Novell Engineer, CNE
  Novell
- Professional Continuity Practitioner, PCP
  FEMA
  Mar 2015
  View certificate
- Certified Novell Administrator, CNA
  Novell
- Certified Business Resilience IT Professional, CBRITP
  Business Resilience Certification Consortium International
  Apr 2017
  View certificate
- Certified Data Protection Specialist, CDPS
  Data Management Institute, LLC
  Mar 2018
  View certificate
- Micro-Certification - Business Continuity Management
  Servicenow Training & Certification
  Oct 2024
- A+ Certified Professional
  CompTIA
- Micro-Certification - Welcome to ServiceNow
  Servicenow Training & Certification
  Oct 2024
- Certified Business Continuity Professional, CBCP
  DRI International (Disaster Recovery Institute)
  Jan 2017
  View certificate
- Certified Software Manager
  SIIA
- Certified Telecom Management Executive, CTME
  AOTMP
  May 2008
- Certificate of Cloud Security Knowledge Foundation Training
  Cloud Security Alliance
  Dec 2023
  View certificate
Volunteer Experience
- Disaster Services Technology
  Issued by American Red Cross on Mar 2015
  Associated with James Miller, CBCP, CBRA, CDRE, CBRITP, CBRM