Simon Flack

Experience

• 

  Ntl

  Feb 1999 - Jan 2000

  Technical Trainer
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  Ntl

  Mar 2000 - Jan 2001

  Technical Writer

  • Authoring of online support information and help• Design of online support information and help

• 

  Radiodetection Ltd

  Jan 2001 - May 2003

  Technical Author

  • Authoring full hardcopy and quick-guide user manuals for a range of products• Authoring of marketing collateral both digital and hardcopy• Design and creation of standard document templates and structure• Managing adherence to branding and voice• Illustration and Graphics for all user facing documentation• Design and creation of marketing collateral (brochures, fact sheets, posters, flyers etc)

• 

  Surface Inspection S.L.U.

  May 2003 - May 2005

  Technical Author

  • Authoring the software help system and related technical documents• Authoring full hardcopy user manuals• Design and creation of standard document templates and structure• Managing adherence to branding and voice• Illustration and Graphics for all user facing documentation• Design and creation of new icon-based keyboard labelling

• 

  MSA Focus International Ltd

  May 2005 - now

  Technical Author / Broadcast Consultant

  • Authoring software help system & related technical documents • Authoring, design & creation of marketing collateral & presentations both hard copy & digital• Authoring of RFP/RFI responses, Proposal documents• WPF Software UI/UX design & build (xaml, C#)• Scope & design of new system functionality (including import/export interfaces)• Authoring software design specifications based on gathered requirements: RFP, use cases, user group sessions & one on one interview. • Liaising with development team to ensure correct functional development, fault analysis, QA testing (including unit/end to end/regression testing)• Providing training & training documentation for new, existing and power users.• Software demonstration & presentation• Design & creation of standard document templates and structure• Managing adherence to branding and voice• Website design & build (html, css) & latterly managing project to create new company website with external agency Show less