Benoit Gascoin

Experience

• 

  Le Marché Francais

  Jan 2011 - Oct 2012

  Tasks including: creating the rota, interviewing and hiring new employees, training staff on existing and new procedures, controlling the ratio wage/turnover, deal with any complaint/request from customers, placing orders and controlling stock, organizing with the kitchen special events and menus, hygiene supervisorAchievements: building and maintaining a strong motivated team in order to achieve common objectives, updating House Rules in accordance with Health and Safety rules, monitoring and coaching staff to fit their actions within the rules, managing schedules to provide great customer service without surpassing overall payroll targets Show less

  • Restaurant Manager

    Sept 2011 - Oct 2012

  • Waiter

    Jan 2011 - Aug 2011
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  Zucca

  Dec 2012 - Apr 2013

  Restaurant Supervisor

  Tasks including: hosting guests, deal with bookings and requests from guests, answering questions about the menu, taking orders, setting/cleaning tables, making and serving drinks, charged of opening and closing the restaurant, training newly hired staff on proceduresAchievements: organizing major events within tight deadlines, work efficiently as a team in order to provide great service in a timely manner, meeting with management in order to define areas of improvement and provide solutions Show less

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  Booking.com

  Jun 2013 - Dec 2018

  Tasks including: organizing the training schedule and communicating it effectively to all parties involved, making all necessary arrangements for welcoming new staff (office supplies, IT equipments…), delivering training in a classroom and virtual environment, assessing trainees performance and focus on areas of improvement, adapting the training to the needs of the group, reviewing and providing feedback on training material, assisting with training material creation and update.Achievements: successfully managing and delivering every training project with minimal guidance, taking into consideration every update and innovation to keep the training content relevant, building a strong network within the training team regionally for alignment and best practice sharing, building and maintaining a strong relationship with stakeholders to create a positive experience at every level, handled training operations for the opening of a new Customer Service Center (outsourced) Summer 2017, created content initially for the region and later implemented at a global level Show less Tasks including: liaising between the guest and accommodations: handling requests and complaints by phone and email, providing assistance to accommodation partner, organizing and presenting during weekly team huddles, working on projects/innovations,Achievements: improving communication skills both oral and written, working as part of a team in order to achieve success, understanding the ways of functioning of a contact centre, successfully using data in order to define areas of improvement, using presentation and coaching skills in order to improve a given KPI and implementing and informing about changes in our daily work at a team level Show less

  • Trainer

    Jun 2017 - Dec 2018

  • Customer Service Specialist

    Jun 2013 - May 2017
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  Partners Group

  Jan 2019 - now

  Global Travel Manager

  Development and maintenance of Partners Group travel and expense platform (SAP/Concur)Global coordination with travel agencies and 3rd party providersEducation of business travelers in their use of Partners Group travel and expense platformMaintenance of internal handbook and guidelinesPreparation of statistics and reportsFirm-wide contact person for businness travel and expense queries

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  ASTM - Association of Swiss Travel Management

  Feb 2023 - now

  Advisory Board Member

  Providing volunteer guidance to assist the ASTM Leadership Team in developing the educational curriculum, growing membership, and identifying new benefits that best meet the needs of the member base.

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  BT4Europe

  Jan 2024 - now

  Working Group Sustainability