Antonio Gea

Experience

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  IBM Czech Republic

  Dec 2010 - Apr 2014

  Responsible for the project management throughout the entire project lifecycle, including project initiation, project delivery, stakeholder management, post implementation review and project close out / handover.Duties & Responsibilities• Responsible for identifying, analyzing, measuring and managing project risks.• Single point of contact for all communications between the customer and the company.• Managing staff to ensure that all milestones are achieved within the agreed timeframes.• Maintaining client relationships.• Agreeing project time scales and deadlines with clients.• Keeping accurate administrative records of expenditure, accounting, costing and billing.• Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.• Applying World Wide Project Management Methodology (WWPMM) Show less Responsible and accountable for the delivery of all SLA contracted between IBM and the client.Duties & Responsibilities• Weekly and monthly meetings with Service Delivery Managers from client side to address any issue and its mitigation as well as to align and improve the established processes.• Leading a team formed by over 40 helpdesk agents supporting 7 languages.• First escalation point for the customer.• Measuring, controlling and reporting daily, weekly and monthly stats related to call handling, email handling, service quality and issue resolution on first contact.• Creation, analysis and implementation of continual improvement plans • Customer satisfaction surveys analysis, creating and driving of improvement plan directly with the customer.• Coordination with different helpdesks located worldwide to align processes and procedures.• Creation of automated reports as innovation and time saving.• Managing client visits.• Integration and coaching for newcomers. Show less

  • Technical Project Manager

    Feb 2013 - Apr 2014

  • Service Coordinator

    Dec 2011 - Feb 2013

  • Trainer

    Jul 2011 - Dec 2011

  • Customer Service Representative

    Dec 2010 - Jun 2011
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  SAP Ariba

  May 2014 - Jan 2018

  Responsible for assisting customers with the design and deployment of their Ariba solutions. As functional expert, is leading the customer in the build, testing and deployment of their software solution and associated business processes. Duties & Responsibilities• Responsible for the project management throughout the entire project lifecycle. • Deployment including: business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration• Main point of contact for the customer• Liaison between the customer and various groups within SAP Ariba such as Technical Support, Sales, Engineering and Product Management• Maintain regular communication with team members (e.g., face-to-face, phone calls, emails) and report progress and status of the project.• Responsible for identifying, analyzing, measuring and managing project risks as well as tracking the issues and coordinating their resolution• Ensure milestones are delivered within agreed timelines.• Developing and maintaining work instructions and customer trainings. Show less Responsible for collaborating with buyers and suppliers customers on efforts that enable interaction via the Ariba Network as well as independently driving the buyer towards their project goals and coordinate internal resources and team interactions that focus on driving maximum benefit for the customer on the Ariba Network. Duties & Responsibilities• Maintaining customer focus (internal and external) • Interacting with both buyers and suppliers customers providing education and training on the value of Ariba Network• Serving as knowledge expert and communicating opportunities to bring business impacting value to customers on the Ariba Network• Reporting to customers (internal and external) regarding progress on project initiatives• Understanding and complying with work instructions, processing documents and technology tools and ensuring internal systems and tools are current• Identifying and contributing and facilitating continuous improvement and best practice efforts• Identifying issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate Show less

  • Project Manager - Downstream Implementation Functional Lead

    Jul 2016 - Jan 2018

  • Project Manager - Network Enablement Lead

    May 2014 - Jun 2016
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  SITA

  Feb 2018 - now

  Technical Project Manager

  Technical Project Manager implementing AirportHub and SDWAN network infrastructures at Airports worldwide.Responsible for the deployment of SITA core network solutions, including feasibility assessment, planning, implementation and handover to operational and business management teams of new network infrastructure.Duties & Responsibilities:• Responsible for the project management throughout the entire project life-cycle, ensuring the deliverables are on time, within budget, meeting the project specifications, the project quality requirements and the stakeholder expectations.• Management of: requirements, network design & bill of materials, project & network documents and business decisions• Quote to Pay Process: submitting quote requests to SITA suppliers, selecting best options and managing shipping/delivery of goods worldwide with the selected supplier as well as completing receiving process so that invoicing and payment is done withing contract terms.• Project reporting as established by or agreed with SITA management• Management & control of project changes and scope changes• Management of handover criteria and sign-off with stakeholders• Project documentation and project closure Show less