Muzzafer Ganie

Experience

• 

  Airtel Payments Bank

  Nov 2016 - Jul 2019

  Marketing Executive
• 

  Mswipe Technologies Pvt. Ltd.

  Nov 2019 - Feb 2021

  Area Sales Officer

  Lead, monitor, and supervises a group of employees to achieve sales target that contribute to the growth of my organisation.

• 

  HDFC Bank

  Mar 2021 - Jul 2022

  Assistant Manager

  Help customers open and manage their bank accounts and finances. Advise clients on financial services and resolve issues. Reach out to prospective customers to sell our products and services.

• 

  IndusInd Bank

  Aug 2022 - now

  Transactions :- Monitor, track and adhere to daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues in order to ensure timely and effective execution of transactions.Operations and Systems Management :- Track market and regulatory changes, monitor, implement changes, ensure systems back-up, align systems with environment changes in order to ensure continuity & adequacy of operations. Responsible for maintenance / reconciliation of Clearing Accounts/NOSTRO Accounts- required average daily balance, remitting of excess funds.Customer Service :- Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients.People Management Coach, counsel, guide and motivate team members, set targets, monitor performance, define work processes / systems and create a performing team with conducive work environment. Ensure that the Branch meets the best score.Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor Management etc. Support Branch Head in sales promotions activities, display of branch merchandise, monitor administration budgets and ensure all branch activities are resourced within targeted financial costs.Generate Customer Leads: Identify customers, call & fix meetings, prepare & make presentations, collect client requirements & other related information. Ensuring the benchmark of FTR % is met.Compliance :- Handle all legal, regulatory, ED, notices end to end and ensure prompt revert to such notices. Ensure all notices are timely logged into Service Desk, Raise Red Flags for all unusual and suspected transactions and ensure no fraudulent transactions take place in the Branch. Responsible for Internal Audit Ratings (Low Risk). Show less

  • Deputy Branch Manager

    Apr 2023 - now

  • Service Delivery Manager

    Aug 2022 - Mar 2023