Carentheus Powell

Experience

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  Roche

  Mar 2007 - Mar 2011

  Technical Support Specialist

  • Provides technical support to Health Care Professionals and customers on Roche Diagnostics Corporation Point of Care products used in professional settings• Completes, maintains and processes pertinent information in the Clarify call tracking system regarding customer issues • Acts as a liaison between the customer and the post-launch product support teams and gives customer perspective input to pre-launch product development teams • Creating reasonable work-arounds for known software issues• Serves as support and technical resource to the Omnilink / Datacare / Instrument Manager IT Products/ Solutions group• Defined and implemented Active Directory and related servicesAssisted in designing, implementing and evaluating applications, systems and utilities relevant to Active Directory services.• Utilized expertise to lead and participate in projects requiring changes.Developed and implemented strategies and guidance to optimize performance and capacity building.Initiated and implemented performance solutions.• Directory Services - eDirectory, Active Directory, LDAP, DIRXML, Nsure Identity Manager, GPO design, Role Based Services rights delegation, Microsoft Identity Integration Server (MIIS), Microsoft Identity Lifecycle Manager, Certificate Services Show less

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  Kelly Mitchell

  Nov 2012 - Sept 2016

  Systems Specialist II

  • Manage departmental operating systems; Windows 10, Windows 7, Remedy, MS Sharepoint • Coordinates the resetting of passwords for user accounts in Active Directory • Assist server upgrades/ replacement/ patching • Coordinates the paging system “rapid reach” to assign departments tasked with the installation of new computer hardware and software • Coordinates support of Virtual Machine server software programs within departments • Coordinates documentation of Server issues, Backup issues, VPN, Router/ Switch connectivity, Network outages, Proprietary Monitoring software (BMC, Remedy, What’s up Gold, Solar Winds/ Spectrum, Open Manage, VM Ware, SAP, and Symantec BackupExec), and Backup Tape Managing systems• Utilized expertise to lead and participate in projects requiring changes.Developed and implemented strategies and guidance to optimize performance and capacity building.Initiated and implemented performance solutions Show less

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  Schneider Electric

  Sept 2016 - now

  Hands and Eyes Data Center Engineer