Vivek Kumar

Experience

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  Concentrix

  Dec 2019 - May 2021

  Senior Customer Service Associate

  Handled all types of customer relations in a gracious manner and in accordance with company policy. Earned management trust by serving as key holder, responsible for opening and closing store. Work with customer service desk partners to keep long lines of customers moving along efficiently. Assisted in Handling complicated and difficult customer issues. Developed several effective methods for handling a difficult customer that was used. Handel 50+calls daily, with duties with singing with new customers, retrieving customer data, presenting relevant product information, and canceling services. Received an average 85% customer satisfaction rating to date, 15% higher than the company average. Memories of the entire line of company products & services, including all prices and discounts. Show less

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  Wipro Technologies

  Jul 2021 - Mar 2022

  Revenue cycle management

  Handled in Revenue Cycle Management as Account Receivable/Denial claims in USA insurance on behalf of provider side. We are the mediator who helps to get successfully denied claim submission to Insurance companies by the provider end. We have to check and rectify the error were submitted claims to the Insurance company and resolve the errors with the help of Separate Teams to add proper modifiers and codes about patients’ illness and sickness to get Reimbursement for the amount paid to the Providers service on behalf of patient’s side and sometimes we need to call to the Insurance to get some information about submitted claims were Denied from the Insurance. The main motive in RCM is to get any type of treatment performed by the specialist/provider to the patient need to get reimbursed from the Insurance and pay the provider. Show less

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  OnProcess Technology

  Mar 2022 - now

  Senior Order Management Specialist

  Order management specialists are responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. We need to work with other departments as needed and direct warehouse/Plants/Storage Location personnel to get shipments out. Responsible for planning, scheduling, and coordinating demands and supply management, business process, and/or manufacturing/ delivery of products and services to the Company policy and country regulatory requirements.NOTE: I have trained directly from the HPE client and got promoted as a GEO Lead. Show less